Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
430 reviews
Ecwid by LightspeedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!
Ecwid by Lightspeed (ecwid.com) has 430 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 77 reviews with 1 star · Clear filters
Any positive review is probably fake..I ordered something from a seller using their platform..never received anything..only to turn out (from my credit card company) that the address was a parking lot..So buyer beware of a platform that doesn't do any basic checks.
By Tom
Für gewerbliche Händler aus Deutschland nicht zu empfehlen. Zumal der Kundenservice ausschließlich auf Deutsch stattfindet. Außerdem sind die Theme-, Layout- & Designmöglichkeiten so eingeschränkt, dass jeder Ecwid Shop aussieht wie von 1997, als das Internet publik wurde. Also ganz klar nicht zu empfehlen. Not recommendable.
By ersan D.
Very poor customer support. I was the business plan subscriber of ecwid. they suspend my account without any notification. I asked ecwid whats my fault was they simply said "Ecwid reserves the right to modify, suspend, or discontinue the Products and Services for any reason, with or without notice."
By Ali H.
They allow fraudulent sellers to set up shop on their site and take no responsibility for the theft that takes place using their payment portal
By Marcel P.
I have bought something from pink pepper but got wrong product. Please help me. My whole money got wasted.
By Aishwarya S.
Terrible customer support, terrible features non existent halp.
By peter M.
Response from Ecwid by Lightspeed· Aug 20, 2021
Hello! Thanks for your rating! I am deeply sorry that you got such an impression of the Ecwid Customer Care Team and Ecwid itself. Can you please contact us at [email protected] and give us more details about your experience? We will really appreciate your feedback and will be happy to solve all issues!
They tell you the service is free you setup the website and everything's fine, then they ask you to upgrade for simple things like linking a domain name ? Like why would I have a website with .mycompany.com? Don't say it's free when it's not, be transparent with customers rather than forcing them.
By Hamza J.
I was set up with Ecwid by my bank and was strung along to believe services were adequate for my business I paid for upgraded plan which didn’t work no one could place orders and customer service assured me everything was working but wasn’t a lot of bs go to go daddy
By Ian
