ECOS PaintsReviews of ecospaints.net

I got this as I am allergic to house paint... I get dizzy and a sore throat. I hoped this would be an alternative options for me, and although it's better, I still got a headache and sore throat. When I contacted the company they were unsympathetic and blew me off. I would not trust this paint.

Not happy that I couldn’t return unopened package of the paint that was still bubble wrapped.

I recently purchased your paint to refinish a baby crib. I followed all recommended preparation steps, including thoroughly sanding the surface, and then applied the paint using both rollers and brushes. Despite my best efforts, it required 10 to 12 coats to achieve coverage, and even after all that work, the finish looks uneven and unattractive. This is extremely frustrating and not what I expected from a product marketed for quality and safety. I chose ECOS Paints specifically because of your reputation, which is why this experience has been so discouraging.

I simply reached out to customer service for help and they were rude, argumentative, and plainly just mean spirited

I am a returning customer. I find their website impossible to use and poorly designed. After spending over 15 minutes making my selection, I went to the checkout page. There was no feature to check out as a guest, which is standard. When I got to Payment, there was an expired credit card. I tried 10x to add a new card # and the site would not allow me, unlike Amazon, which has a feature that you can add or delete credit card numbers. The delete feature did not work, and after multiple tries of entering the new card #, it kept showing the original #. Nothing I did could get rid of it. This site wasted my time and now I don't have the paint I needed to get. The FAQ page was of no help, and there was no way to email the company.

Candace from customer service is terrible. I contacted them to ask for the ingredients in their pet primer because it's not on the website, but for two emails straight she didn't bother to answer and just kept insisting it's on the website, despite sending her screenshots proving that it's not there. They advertise on the site that they have ingredient transparency but yet it's not available and impossible to ask for.

I'm disappointed with the product I received. I recently purchased two gallons of the same colored paint; one was much more pasty than the other and did not spread well on my walls. Additionally, one gallon of paint was slightly darker, which is visibly noticeable on my walls. Based on your square footage calculator, I should have had more than enough paint to cover the walls. However, the two gallons fell far short and covered less than half of what the calculator estimated. I only applied one coat. This was the first time I used ECOS paint. After a lengthy discussion with your customer support representative, the best offer I received was a 30% discount code. Not only that, but the representative was rude and kept cutting me off. Whenever I tried to resume speaking, she would raise her volume and talk over me. To top it off, she demanded video evidence of me mixing the pasty gallon, which is highly unreasonable. As it was my first time using ECOS paint, I didn't know if the thicker consistency was normal, so it didn't occur to me to film it. I used up the first gallon before moving to the second. The square footage advertised on your gallons is wildly off, amounting to false marketing. I came up way short from your paint calculator's estimate with only one coat. I will never purchase your products again nor recommend them.

In terms of technical / customer service, they don't even deserve one star. I called with questions about their products, and all they did was refer me to their website. I had already been on their website, and had some questions. So, since I am not a painter, I wanted to talk to a person. Given how expensive their paint is, it is absolutely ridiculous that they can't be bothered to talk to customers.