eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Jul 7, 2022

Thank you for your feedback! We make every effort to ensure that all customers have an equal opportunity to purchase our products at a discounted rate. In order to do so, we have a limit of products per customer. Our TRY25 code is applicable for first orders only, however, for eligible orders, 10% is offered to our loyal customers. If you are ever experiencing any issues applying a coupon, our customer care representatives are available to quickly assist you. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. One of our representatives has reached out to you to resolve this.

Response from eCosmetics.com· Jul 7, 2022

Thank you for your feedback! We do offer the option to add a message if you purchase a gift card from our website. Unfortunately, there is not currently an option to add a gift message while purchasing a product. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.