eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.com· Feb 14, 2023

We are so sorry for any inconvenience or confusion. As stated in our promotion, the order total must be at least $85 to qualify for code "LOVELY" for $25 off. Unfortunately, your order did not meet this qualification, and therefore, this coupon would not be able to be applied. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.com· Feb 13, 2023

We greatly appreciate your feedback! Our goal is to have your order out to you within 2-8 business days. According to your tracking details, your order is out for delivery today! Monday, February 13th 2023! I sincerely apologize you were not 100% satisfied with your last order! A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.