EcomStores.comReviews of ecomstores.com

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The Fair Hearing score

4.3/ 5

Great

13 reviews

EcomStores.com4.3Great

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About EcomStores.com

We provide "Amazon Stores" to business owners who want to shortcut their Amazon© Business growth while protecting their downside...without breaking Amazon's Terms of Service

EcomStores.com (ecomstores.com) has 13 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Website: ecomstores.com
Category: IT & Communication
Listed on The Fair Hearing: 2026

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Dec 4, 2024

A company that stands by their promises

As someone who has been through hell and back with Amazon multiple times I stand by this company. When the account I acquired through Ecom Stores was put into question by Amazon, Ecom Stores showed me how to navigate the review process and had all the documents Amazon wanted ready. Our account is in great standing now and passed a section 3 account review during Q4 (a true test of selling on Amazon) UPDATE 11/04/2025: Shortly after my initial review, my Amazon seller account was deactivated due to failing identity verification—this was 11 months ago. While Ecom Stores worked to recover the account, crucial information was omitted when responding to Amazon’s questions, which ultimately led to the failure. I have spent over $20,000 on this process with more expenses incurred every month. I would like to close this chapter but Ecom Stores is making that difficult. They have refused any refund, offering only a replacement store, which is not helpful given the issues with the first account. I even offered to let them deduct what they paid to acquire the store so they could break even (Which would still leave me thousands in the negative), but this was not accepted. My experience leads me to believe that they operate primarily as a profit-first business, prioritizing their own gain over fully supporting their clients. Proceed with caution if you are thinking of doing business with them. UPDATE 12/23/2025 (in response to Ecom stores): I find your response insulting considering I offered to subtract your financial investments from the refund. I also find it insulting due to the amount of time and resources I put in, which is countless hours and $5k+ outside of the already high price tag I paid for the store. The greed to not offer any sort of compensation when I’m asking for a refund with terms that already favor you is disgusting. Especially when the problem stems from your company. Do you expect me to invest more hours and thousands of dollars (even if the second store is free) into another store when the first one’s problem couldn’t be resolved?

By Jorge

Response from EcomStores.com· Dec 4, 2024

Hi, Thank you for sharing your experience - we’d like to provide some clarity for anyone reading. Your account was initially suspended after Amazon requested additional identity and shipment verification.Our team supported you throughout the process: preparing and submitting multiple appeal packages, advising on Amazon’s requests, and covering the cost of a professional appeal services. Unfortunately, despite these extensive efforts and multiple submissions, Amazon did not reinstate the account. In March, 2024 we offered you a free replacement account to ensure you could continue selling without additional cost. This offer was rejected. Given the significant amount of work and resources already invested - including reinstatement attempts, consulting fees we paid, and reimbursements for related services - a refund was not possible. This is consistent with our policy, as these services have been fully rendered on your behalf. Best regards, EcomStores.com Team