EchoPark AutomotiveReviews of echopark.com

Finance department added extras in without asking, then when asked to take them out, someone from finance came out and gave the hard sale wasting our time, and we ended up walking away. All this after waiting an hour for our paperwork to get printed.

This place sucks! Bought a vehicle in December as a Christmas gift. The jeep has been in the shop for more than 2 weeks. I purchased a warranty from them but every time I file a claim they call it pre-existing which they could say for everything. So now I have a vehicle I cannot drive and warranty that does do anything. Warranty company says dealer should have fixed these issue (not surprised) dear care team won’t call me back. Would not recommend echopark or fidelity warranty! Beware of this combination of EchoPark and Fidelity warranty! You will get stuck between as is sale and preexisting condition.

Great prices and even better people! EchoPark of Nashville is amazing

I was excited to trade in my FJ Cruiser for the 2018 Dodge Challenger SXT at the EchoPark in Birmingham, Alabama. While setting up an appointment to look at the Challenger, I asked to test drive it, and the salesman said that all I needed was my license and insurance. I arrived with my required documentation, but he informed me that since my mom’s name was on the insurance card, I would be unable to drive it. At other dealerships, I have been permitted to test drive their vehicles without hassle. After inspecting my car, the buyer informed me that my FJ, a rare Trail Teams Special Edition in great condition, had lost around 30% of its value due to a single odometer discrepancy of around a thousand miles. Other dealerships I’ve since spoken with have offered me thousands more for my car and were not phased by its minor mileage variance. I felt that their offer was an extreme lowball and way below market value, which was insulting. Also, I gave them all of my information before coming to the dealership, so why wasn’t I warned about the mileage discrepancy before driving an hour to meet them? I could buy that Challenger easily, but I refuse to do business with this sorry excuse for a dealership. Think twice before doing business with EchoPark Birmingham.

I had a great experience buying my Nissan Rogue at EchoPark, thanks to Claire. She was honest, thorough, and very pleasant to work with throughout the entire process. She took the time to explain everything clearly, answered all my questions, and never made me feel rushed or pressured. Claire truly made the car-buying experience smooth and enjoyable. I would absolutely recommend asking for her if you’re considering purchasing a vehicle at EchoPark (Cary/Raleigh NC).

I bought a car from them, they encouraged us to leave a stellar review while in office (hence all the 5 star reviews). A few days later my car wouldn't start. I had to get it jumped a few days in a row. My mechanic looked at it and said I should return it if I could due to all the issues the car had. Otherwise it would cost me an arm and a leg. The location ghosted me so I had to reach out to corporate. When I returned it to the site, they didn't even ask why or what's wrong with it. Lots of red flags. I don't recommend anyone buy a car here. They are not ethical and doing it intentionally.

About one week ago I went to Echo Park in Chesterfield, MO to look at a truck. Whem they looked at my trade in, they offered me 10,000 less than the blue book value. They said even though there were no accidents reported, there was welding that was not original. They called it structural damage. i was able to have a Chrysler engineer look at the weld in question and I was assured it was a factory weld and original. Either the appraiser was incompetent or they were trying to screw me. Either way, it is not a company Iwant to do business with,

This was the 2nd time I bought at the North Houston location. My first vehicle experience was great, but this one wasn't so good. Before I had to make the first payment (7 weeks after I bought the care), the check engine light came on. I called the dealership and left multiple messages with no return call. I finally called and pushed every button until someone answered only to be told that because it was over the 30 days I would need to contact the warranty company and they provided me with the number. I pulled my paperwork and called Fidelity who in turned told me that I had to go through the dealership. I then had to make multiple phone calls to get ahold of a live person. That live person then transferred me to a "customer experience rep" not at the dealership location I bought my car from. Rebecca advised that she would send a note to my dealership and someone would call me back. Someone did call me back only to advise me that if I brough the car back to them they would charge me a diagnostic fee. By this time I didn't trust anything that anyone told me and I called my mechanic to look at the car. In my opinion I would be wary of this dealership in North Houston as the customer service AFTER you purchase the vehicle is atrocious!