EchoPark AutomotiveReviews of echopark.com

We bought an Infiniti QX80 and within days had it checked out by Crest Infiniti. There was a major problem with the engine. We took the findings and the Infiniti Crest bill back to EchoPark Automotive Plano. The EchoPark Automotive Plano General Manager, Geremy Smith stepped up and said he wanted to make it right for us. They took back the car, paid the Infiniti Crest bill, gave us a loaner car, and found us a replacement QX80. In the end we got a great car, at a really good price, with no hassle when the mechanical problem was discovered. I would tell anyone who’s going to buy a car to go to EchoPark Automotive Plano. They owned the problem, stepped up and fixed it. That’s a good dealership.

THE WORST. I bought my car from Echo Park in Thornton and got the extended warranty. I have been trying to call for months to get my car in to be serviced, for not only 1 but 3 problems. I have gone straight to voicemail, left NUMEROUS voicemails called the service department and asked to be transferred and still have YET to speak with anyone slightly helpful. VERY dissatisfied and frustrating to pay 2000 for a warranty that isn’t being used.

Echo Park made my car shopping enjoyable and as stress free as possible. Everyone there worked patiently to get me into the suv I needed for a price I could afford. Eric M. Explained every step and listened to what I thought I wanted to guide me to the perfect suv I needed. He was awesome, and he took all the time needed to make sure I drive off with exactly the right vehicle and warranty. I highly recommend Echo Park and hope you are lucky enough to get Eric as your salesperson!

I had the best experience I've ever had buying a car! They were helpful and the vehicle is beautiful! Thank you!

MY EXPERIENCE WAS TERRIBLE DEALING WITH THESE CLOWNS! ECHO PARKS PEOPLE IN DALLAS, GRAND PRAIRIE AND HOUSTON WERE ESPECIALLY DISGUSTING. THANK GOD I READ THE TRUIST PILOT'S BLISTERING NEGATIVE REVIEWS ( BELOW ) OF HOW MANY PEOPLE REALLY GOT SCREWED BIG TIME, AND HOW CARS HAD DAMAGE AND REPAIRS NOT SHOWN ON CARFAX, AND HOW THE SLEEZY DEALER GAMES THEY PLAY WILL ONLY LEAVE YOU INTENSELY UNHAPPY! TRUST PILOT CONVICED ME NOT TO BUY HERE AND THEY SAVED ME A LOT OF $$$ MONEY AND EXTREME DISGUSTING UNHAPPYNESS. PEOPLE SHOULD WAKE UP!!! INSTEAD, I BOUGHT 2 LUXURY CARS FROM AUTHORIZED DEALERS, AND AM VERY SATISFIED. I ALMOST MADE THE MISTAKE OF BUYING FROM ECHO PARK. THANK YOU TRUST PILOT !!!!!!

My experience at Echo Park was a very great one. Working with Alvin Young made my experience very pleasant. He made sure I was happy with the vehicle I chose. Great guy to help you through the process.

DONT BE STUPID! Echo Park has very high finance rates! And after they DING your credit more times than you can imagine, and PLASTER YOUR FINANCIAL INFORMATION ALL OVER EVERY BANK ANYWHERE, YOU WILL BE VERY VERY SORRY YOU EVER DEALT WITH ECHO PARK!!! AND STAND BY TO GET YOUR LIFE AND PERONAL INFO HACKED, AS THEY COULD CARE LESS WHO GETS ACCESS TO YOUR PERSONAL DATA!

I purchased a car with this dealer on 12/12/20 at Echo Park Long Beach. BEWARE. Dealer STAGES THEIR REVIEWS in various platforms to appear credible - UPVOTE THIS REVIEW SO OTHERS ARE AWARE just look at the profiles of the reviewers and how there's a CONSTANT stream of ONLY POSITIBE reviews daily (google reviews). Surely this dealer does not have that much business, esp in the middle of a covid struggling economy. Factors that adversely affected my review with this dealer: ◦ The BIGGEST factor was that even though this dealer presented a CLEAN car fax for the car I purchased, it is evident that there was some sort of damage and repairing done to the car. I have written this review with the same review title on google reviews with pictures attached. ◦ The body of the car is misaligned at the rear left side and there’s evidence of paint work throughout the car body. It also appears as if the rear bumper was damaged/replaced. The location of the damage is significant as it is right near the exhaust and will affect the future working condition of the car. KEEP IN MIND THE DEALER SHOWED A CLEAN CAR FAX. These types of hidden and undisclosed damages should not be a thing especially considering their claim of a 190 point inspection. It appears the dealer has a method of STAGING THE CAR FAXES they present. THE SALES REPS ARE PRIMED TO SELL YOU WARRANTIES AT ALL COST, including an extended $3,000+ warranty, with a vendor that will probably deny your claim when you submit one. The sales rep tried to upscale the credibility of the dealership by claiming he had recently purchased a car there himself, along with the most expensive $3,500 warranty they offer. I could not make this up. It is a coercive tactic to offer these insurances as you have to make a decision right there and then of whether you want the expensive warranties. It is also hard to tell if the warranty is worth it under that pressure and one can easily and more calmly research quality extended warranties on their own— and purchase those warranties without having to pay interest on them. The dealer is contracted with their lenders and the more products you add, the more money they make. ◦ This dealer by default opts you out of the option to cancel your contract — without any consultation with you. They present it as a good thing, “just sign here, it’s a quick way to lose $xxx bucks” — direct words from the sales rep. The way the dealer approaches this to essentially opt you out by default is coercive and a disservice. You’re immediately stuck in the contract — although not a bad thing if you’re sure about your purchase but you wont be with this dealer. They play old dealer tricks. They present you monthly payments instead of just showing you what you will owe and the interest rate. This forces you to lock in on what might seem like an affordable monthly payment without allowing you to give much thought about the interest rate. They won't show you exactly what you're really paying until you're in process of signing contracts or unless you pressure them to show you. ◦ They will try to make you feel like you have agency over your loan term, “do you want us to do 5, 6, 7 years or 4, 5, 6?” — these factors are determined by the lender, they’re outside your control and what you want will be irrelevant. ◦ They will try to extend your loan for as long as possible. This further makes their last question irrelevant. And also makes them more money over the short and long term.