Echelon FitnessReviews of echelonfit.com

If I could give 0, I would. Absolutely regret choosing echelon. Logs you out routinely and brutal to get back up and running. Hate it! Wish I had my money back to choose a different option

Love the bike but the app keeps on cutting out in the middle of a class and you cannot return and finish it. Really frustrating when you’re working hard, could you please put in a function where it saves your place and you can resume. Or where you can skip forward to where it cut out and finish it.

Bought a $3500 treadmill from them. Box came damaged. Purchased Feb 18th Upon setting up the unit the hardware kit was missing so the treadmill was pretty much useless at this point. I contacted support and they said they didn't have any hardware kits available and that they would have to send me a replacement. Fast forward its April 1st nothing was sent nothing was done. I don't even want to support this company anymore. I asking for them to pickup the defective unit and refund me as I will cannot support a company like this. Still pending a refund and all they say is pending higher management. Sick and tired of hearing their BS excuse. Do not purchase any echelon products, I repeat do not purchase any echelon products. I am based in Canada now they have to get their Canadian team involved been over a month + of I'll get a refund and the defective unit picked up. I normally never leave reviews but this is complete bs

UPDATE: 04/02/25 The money was finally refunded and hit our account. It took poor reviews and several social media messages to get this accomplished. The whole process of getting the refund and answers to close to 2 months. While I do appreciate the refund, this process is flawed and exhausting. ORIGINAL POST: Our treadmill arrived. Within 5 minutes of it running it had a terrible squeal from the side rails rubbing the belt. Fine, we added cardboard under the rails, no big deal. Next, a horrible thumping sounds as the belt would run at any speed; within another 5 minutes a rhythmic clicking sound began. We contacted customer service and worked with Viktoria, it began great, but then we were sent pictures and videos and were told we needed to perform maintenance on our end, then provide proof we had completed said maintenance. Fine, we did everything they asked and the treadmill still did not perform as expected nor did any of the maintenance resolve our issues. It is worth adding the pictures and videos she sent could be found in a variety of Reddit threads and WERE NOT EVEN OUR TREADMILL MODEL! I followed up with Viktoria, requested a return and instructions on our next steps...we were ghosted. Out of nowhere we received an email from HUB GROUP they would be picking up the treadmill on Echelon's behalf. The treadmill has now been back in Echelon's possession almost 3 weeks and we still do not have a refund. Called Customer Service and Viktoria said she will "escalate" but can not transfer me to anyone who can help me. DO NOT BUY FROM THEM

I hate my Echelon bike. I can't just get on it and ride. It needs to be paired with the app before you can have any resistance. That requires the bike to be turned on, and that should not be necessary. When I first got it, it would turn on and pair with the app. But now it will not turn on and I can't figure out how to turn it on.

I’ve waited weeks upon weeks to hear back from customer service about a broken speed sensor. It is obvious at this point they are waiting on my one year warranty to be up. I have reported them to the FTC and suggest others do as well.

By far the most useless piece of fitness equipment I’ve ever owned, even more than those rubber bands that are collecting dust, at least I know they’ll work when I’ll need them. The bike itself is not that bad, and that’s the 1* it gets as it is the sole thing I could give it. The bike app must be connected to your wifi, great, so I can benefit from classes and all right? Ah! There’s the catch, this bike is useless if 1. You can’t connect to wifi, 2. Your fantastic app can’t connect to the bike it’s on, yeah you read that right, the way they thought of it didn’t include wired connection from the bike to the screen. And 3. If the screen itself works. Trust me, any or a combination of these will be your never ending struggle with the bike, so goodbye your planned cardio, you now have to wait and hope your bike connects endlessly, as you look the screen wondering how you could be this dumb to buy this useless piece.

This company has to have the worst customer service I have ever experienced. Their level 1 support is worthless and then it is "escalated" to level 2 support, which results in e-mail responses/recommendations ever 2-3 days which have been worthless. I have been asked to send countless videos/pics of what is going on and the "service" individuals clearly haven't looked at the history. They will not allow customers to talk to a human being at level 2 support. DO NOT BUY THEIR PRODUCTS!!!!