eBagsReviews of ebags.com

I have been trying to get a piece of missing luggage from eBags since August 7 and it is almost September 1! I have been contacting customer service via email, chatting, and phone with small bits of information getting to me with frustrating results. At one point the case was shipped but returned to sender without word or reason until I called after my trip and it was discovered it had been damaged. While the customer service has been decent and the callers polite, they all seem to have little "buzz phrases" to say. I am still waiting for the piece of luggage. Never have I had so much trouble with an online order and I will never again order from eBags.com!

If your planning to get a bag for your trip you might want to order it a month ahead of time. I ordered a bag that was supposed to arrive in 3-6 business days. I always account for processing of order. I was told it would arrive Aug 29th-14 then I get an update that it wouldn't arrive til the 2nd of September. I ordered it Aug 22nd even with a 2 day it shouldn't take that long to arrive. I talked to customer service who said she would see if they could change the shipping label since it was still at a facility and she would call me back which never happened I called the following day and another customer service lady told me that there was nothing that could be done. So needless to say I have 9 days of packing in one day.

i was scrolling through the reviews of ebags and noticed that all of the reviews were bad. I was thinking about buying a backpack from this site but i think i will trust my gut on this one and just buy it from the real site:(

They say $20 off on all purchase over $50 but they would have increased the price on all product by $20. Example, the price of "SwissGear Travel Gear ScanSmart Backpack 1900" is normally $49.99 in their site but now as on 06/02/2014 - they have put $20 off and made the price as $69.99. ALL FAKE OFFERS. worst shopping site.

No where does it state on their site that returns are not possible after 60 days. They only indicate store credit after 30 days + a fee. Very vaguely worded. Appeals to the company yielded nothing but frustration.

False Promises on the Shipping. Though they give you Expected time of delivery as two days.. They Keep changing it every two days to next two days. and again two days.. Never ever Want to try anything more.

Ordered a full set of luggage, and over the next few days received notifications that several pieces were oversold and unavailable (not on backorder...unavailable for purchase). I cancelled the entire order. They made the cancellation easy, so I appreciate that, but the fact is there is no inventory management so this type of thing can happen again and again.

I was given a Dockers (The Sharper Image) 28" suitcase as a gift for my birthday which was purchased on ebags.com. When I used it the first time, the seam pulled away from the ribbing. This happened during a trip in my car where I had the suitcase in the back seat. I called ebags and they indicated they could not help me because it had been longer than 6 months and because this was a defect, I needed to deal with Olivet International , Inc. I tried to emphasize that a 28" piece of luggage is not something you use every day, but to no avail. I contacted Olivet and after sending them photos of the tear, they agreed it was a defect and I could ship it back to them. I took it to be mailed to find out it was going to cost me $85 to ship this back to them. I emailed and asked if they could send me a label, as I could purchase a new suit case for that amount of money, and they indicated they could not, according to the warranty card. They would pay to ship it back to me. Keep in mind, if the luggage was further damaged during shipping to Olivet, I would have to pay to have it reshipped to me and they would not fix it. As I had the original receipt for the purchase, I noticed the shipping charge was $9.95, which was waived as free shipping when purchased. I will never deal with this company again and I plan on letting all of my friends and family know what their policy is. It is totally unheard of!!! I believe a company that does not stand behind their products should not be used. And if they are repairing their luggage when it is returned, how does the purchaser know they are getting something "new". I am totally disgusted with this company and hope this review is read by any future customers, along with all of the bad reviews that have already been written.