eBagsReviews of ebags.com

I have purchased multiple EBags for ourselves and friends and just had my first issue—a wheel came off on our last trip. I sent all of the info as requested and heard nothing. Finally called and after being on hold for 30 minutes was told that I can’t prove it was a manufacturers defect so my warranty is worthless— but she offered me a whopping 10% off on a new bag!!! Will never do business with them again!

I started with eBags years ago and loved both their luggage and customer service. Recently I filled out a form on the website for replacement parts for my spinner bag that is not rolling well anymore. I included the purchase date, order number, and the name of the bag. Despite this, every support email asked for this same information again. Every time. These responses looked like they were mostly generic cut and paste answers for warranty claims rather than information pertaining to replacement parts. The problem is that my spinner bag barely rolls anymore. I had hoped to purchase some new wheels for it. Finally, CS convinced me that a warranty claim was the best and only path forward. When I emailed the photos they asked for to pursue it, they stopped responding. Before sending her those photos they had been very responsive once the communication began. I had been very pleased and impressed with eBags' products and services for years now and would never have thought about buying luggage from any other brand. Now, sadly, it seems it is time to find a better vendor. Read the reviews here - all the positive ones are years old, before Samsonite acquired them. The new reviews are all very similar.

On June 6, 2022 I returned a new, never used bag from eBags and they received it on June 7, 2022 - ONE DAY! I have yet to receive a refund and it's been 9 business days. The rep I spoke to told me it takes up to 28 BUSINESS DAYS to receive the refund. TWENTY EIGHT BUSINESS DAYS! WARNING: DO NOT BUY FROM eBAGS!!!!!!!!!!!!

On the 19th of May, 2022, I ordered a Backpack (Mother Lode Travel) Backpack from Ebags, the order number: Ebg35219990. The order was placed after I had read the reviews from several customers (supposedly) about how good them item is. However; I doubt, those reviews are from the REAL customers. Few days later, the Backpack arrived and to my greatest surprise, it was a PIECE of trash. I immediately contacted Ebags and registered my dissatisfaction with the item. Through an e-mail and over the phone, I was instructed on how to return the item. The next day, yes next day after I received the item, I returned the Backpack through the UPS store. On the 26th of May, 2022, Ebags received the item as the tracking record showed. After not receiving my refund through my Credit card, I called Ebags to know why my Credit card has not been credited. In response, Ebags confirmed receiving the bags, but that its policy is to process the refund after 14days has pasted as is listed in its RETURN POLICY guidelines, else they will NOT process the refund Today, it is way past 14days and Ebags has not credited my Credit card. At the time of writing this complaint, the charge is already accruing interest on my Credit Card, yet I have returned the item to Ebags over three weeks ago. Please DO NOT buy anything for this company. They are thieves. Obviously, holding-on to customers' monies for weeks is where their profit is coming from, as the customers pay INTEREST on monies they do NOT owe.

My order was canceled without notification and they still charged me, then ignored multiple phone calls and emails from me asking them to refund the charge for the canceled order. 4 communications later and no response while I am out $120. I will never use this company again.

I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

The first time using a Mother Lode checked bag one of the wheels came off. I tried several times to ask for warranty service but there was never any response from eBags.

I placed an order on March 2, 2022 and received the item on April 14, 2022. Sent several emails to customer service with no response. Finally contacted UPS because the item in tracking showed it was sitting in the same location for 30 plus days. UPS opened a claim because I never received the item. e bags NEVER contacted me or attempted to answer my customer service emails. I had a hard time locating a phone number but finally found one and received my purchase 44 days after. No explanation or apology from eBags I do not recommend purchasing anything from them. There are many options out there with actual customer service.