Easy Road Moving & StorageReviews of easyroadmovers.com

This is an awful operation. Seems as if every review that’s any good is fake.

Thank you Chris and the team at East Road Moving and Storage for such a wonderful move. After canceling my estimate with a broker company I called back chris last minute to accommodate a move from Miami to Houston. The movers worked fast and had me delivered with in 5 days! I recommend this company ti anyone in FL looking for movers.

It would be a disservice to my community, if I don’t share the nightmare I experienced with this company. Easy Road picked up my belongings on Sunday December 19th, 2021. I finally received it in pieces, 2 months later on February 18th, 2022. I was charged for things themselves admitted not to have used. My furniture is in pieces, incomplete. Unable to be assembled because of the missing parts. To the point that the delivery crew, (a different company because Easy Road won’t be the one one delivering your stuff), had the need to hand write that the bed and desk are not available to use because it can’t be assembled for missing parts. They also had to write that the dresser has a hole and scratches “bookcase is missing screw” They had to write all that at the bottom of the delivery inventory sheet. I wish I could upload photos for you to see the mattress, metal and pieces of wood all part of the bed leaning agains the wall in my apartment. The guy giving you the quote will be nice and helpful to you until you signed the contract. After that, when you really are in need of his help, all you will get from him will be an automatic reply “I am out of the office this week. Please contact customer care at 954-323-8181” He won’t even answer his direct line. Meanwhile, the “customer care” area, has not knowledge of the meaning of customer service. I was told, “I’ll find out about your truck and I will call you back.”, but the call was never returned. Instead, they hanged-up on me numerous times. I even wrote an email to the admin, but they never had the decency to reply. In short, keep looking. This company should change its name to Easy Road to a Nightmare.

Do not do business. No real complaints with the quality of the movers themselves. Origin crew used our tools to disassemble furniture without asking. They loaded items we told them we were not taking. They over billed us on the number of boxes causing our price to almost double. Confirmed 47 boxes, billed for 87. Multiple Facebook reviews indicate they are notorious for this. We left behind quite a few large items from our original quote such as beds, multiple tables, etc , but we still somehow doubled the move. Estimate had 40 boxes. Destination delivery consisted of 1 man with no help. We ended up unloading most of the truck off the ramp ourselves. Had 2 damaged items, including an antique piece, and was given a link to a 3rd party for claims, who keeps stating they aren't receiving my claim even with my printed confirmation of receipt. I have a feeling the claim is a lost cause. I have spoken with Marcus at Easy Road twice now on my dispute over the # of boxes they claim we had. Both times he said management wasn't in yet and they would call me, but no one does. No resolution via email either. Have disputed charges with bank. The only time they have responded was through my BBB complaint, in which they are basically calling me a liar, claiming they did speak with me to resolve. They have now deleted their Facebook page. I can only assume due to the 1 star rating they had because of complaints. 2 months later I am still waiting for a response from the 3rd party company on my damages.

They will provide you a low estimate, and then double or triple your costs. They will surprise you with this on delivery. They will demand full payment for partial shipments. They will hold your belongings hostage, and charge you a redelivery fee. They have no interest in delivering your stuff until attorneys and the Department of Transportation is involved. They will lie to your face about who owns the company. Do not give these people your money or belongings; you may never see either again. Do not agree to any estimate without a physical survey; it's bait and switch. Do not agree to pay by cash or money order on delivery; the bank cannot hold them accountable. Do not sign any documents; they will modify them after your signature. Do not fall victim to these scammers. If you have been scammed by Easy Road Moving and Storage, please file a complain with the FMCSA, the BBB, the FTC, and Florida Attorney General.

SO happy with the services we got from Easy Road Moving and Storage!

Was looking for a mover for my parents in September. Found these guys online. Overall it was a great move, stuff arrived in timely fashion and thankfully one piece... would use again or recommend

DO NOT USE THIS MOVER!!!!! I have moved several times but I have never had an experience like I just had with Easy Road Movers. I was moving my 87 year old mother from a residence in Florida to a senior citizen residence in Yonkers. First I was given an estimate for the move. After the truck was loaded, the price more than doubled. Because this was an interstate move, the items were placed in storage until a truck could be filled. When the furniture was delivered 3 weeks later, the truck showed up 2.5 hours later than expected, demanded full payment before they would even open the truck, multiple items were irreparably damaged, the furniture was dumped into the new residence without unpacking or unwrapping heavy furniture, the delivery persons refused to reassemble items or put heavy items in their proper places and then after 2 hours, claimed hunger and had to leave. They even refused to break down a wardrobe box so that I could retrieve items from the bottom of the box. Not only did they leave the apartment a mess, they left debris and garbage in the apartment and the hallway of the building.