Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
Easy Pay DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easy Pay Direct is the fastest *safe* way to process payments in the USA and Canada. We offer a custom gateway and merchant accounts for nearly every business type. We are the leading payment processor for informational products, coaches, supplements, e-commerce, and more. Our clients include Grant Cardone, Tony Robbins, Perry Belcher, Wes Watson, and many more.
Easy Pay Direct (easypaydirect.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
52 approved reviews, newest moderated first
Waste of time
By PopularK
Response from Easy Pay Direct· Nov 17, 2025
Hello, we'd love to help you in any way we can. We've requested more information through TrustPilot, but we have not received a response from you. If you would please reach out to [email protected] with your information, we'll help with whatever issue you may be facing. Thank you
I specifically asked if easy pay direct could process subscriptions. They said yes, it’s been months and it’s still not working. Every week the processing of payments fail. I have customers calling me all the time saying they can’t pay and they want to support and buy my product. I have lost out on so much money because of this company. Nothing gets resolved. I call everyday for days and finally get someone to answer the phone to tell me they’re having issues and then days go by and still nothing resolved. Please help!!!!!!
By Ali A.
I could give zero stars, I would. After waiting over a month and a half for a merchant account approval, Easypay Direct managed to deliver nothing but frustration. They declined my application for two absurd reasons: 1. “No online presence” – I do have one, and they never once asked me for proof. 2. Signing a legal document in another country – which happened only because I’m on vacation, something they could have clarified with a simple question. To make matters worse, I got hit with two hard credit inquiries for this nonsense. That’s a direct hit to my credit score for absolutely no reason. The whole process was a ping-pong game from one agent to another, each seemingly clueless about the last conversation. And when it all fell apart, they shifted the blame onto their “bank partner” instead of taking any responsibility. Easypay Direct wasted my time, damaged my credit, and showed zero professionalism. Avoid them if you value your time, credit score, and sanity. Edit: again the response is unrelated to my actual complaint about Easypay Direct. Is this how complaints and issues are handled! It is not simply about whether my application was approved or declined — the real issue is the lack of transparency and honesty in the process. At no point was I given the opportunity to provide additional information, clarification, or explanation to address any concerns. Instead, the decision appears to have been made without any dialogue or attempt to understand my specific circumstances. This approach does not reflect the kind of fair and open process that applicants should expect, and it leaves me with the impression that my case was dismissed without due consideration. I believe that even if an application is ultimately declined, the process should be handled in a way that is transparent and respectful, allowing for meaningful communication before reaching a final decision. Truly impressive!
By Sami S.
Response from Easy Pay Direct· Aug 14, 2025
H Sami, We’d like to help clarify and resolve your concerns, but because your full name is not included in this review, we can’t locate your application in our system. We also noticed that you’ve left similar 1-star reviews on multiple other payment providers’ pages for nearly identical reasons. This could mean either that multiple providers have reached the same decision based on their underwriting criteria, or that these reviews may not be tied to actual merchant relationships. At Easy Pay Direct, all applications are reviewed by our banking partners in line with industry regulations (KYC, KYB, risk management, and anti–money laundering requirements). In some cases, these partners determine that an application cannot be approved. We understand this can be frustrating, which is why we welcome the opportunity to review the situation directly. If you reach out to us at [email protected] with your full name and the business name used on your application, we’ll be happy to investigate the details and see if there’s anything we can do to help. — The Easy Pay Direct Team
Terrible payment platform. Hidden monthly fees and “early termination fees” that were never mentioned but hidden in contracts. Didn’t have a payment come through the processor for months and was getting charged hundreds per month without any notice. Stay away or make sure to vet properly and ask lots of questions. Scrutinize the fine print or suffer the consequences
By Faizan S.
Response from Easy Pay Direct· Jun 12, 2025
Thanks for your feedback—sorry to hear about your experience. One important thing to understand with any merchant account provider is that dormant accounts can be a major liability. That’s why all providers—including us—have minimum monthly processing requirements. These aren’t hidden fees; they’re industry-standard guardrails to protect both you and the banks backing your account. We share this upfront during onboarding and in your approval emails, but we understand things can be missed. If you'd like to talk through your account or how we can help moving forward, our team’s here to help: [email protected]. —Easy Pay Direct Team
Easy Pay does not report to the three major credit reporting agencies. I was told this after months of writing, emailing and calling that they stopped doing this. So, getting a loan through them, making payments and paying a loan off will be of no benefit to you. This is on top of the egregious interest rates. They have nothing to offer.
By Teresa Anne M.
Response from Easy Pay Direct· Mar 27, 2025
Hi Teresa, we are not Easy Pay Finance, which is the company you are referring to. We are Easy Pay Direct and we do not offer loans or financing. Two different companies, but I hope you get your issue with the company you meant to review, resolved.
Highly recommend. Flawless integration and support.
By Connor H.
SCAM - words cant explain how much i hate this company. Horrible sales reps just try to sign up anyone.
By Based P.
The EasyPay Direct team will always make sure you’re taken care of! Their support has been phenomenal and the best I’ve ever seen! I would definitely recommend them over any other payment processor! Best support on the market in my experience!
By Tommy
