Easton Press BooksReviews of eastonpress.com

I received a copy of Project Hail Mary as a gift. Apparently when it was ordered the person didn't enter a separate billing address, so the card was declined. Easton Press sent the book anyway and then started sending me bills. I didn't want to embarrass the gifter, so I decided to just pay for it myself. When I called to explain the situation, the 'customer support representative' was so rude that I ended up hanging up without paying. Fast forward several months, after calming down about the way I was treated (and receiving more past due notices) I called back with the intention of paying. After getting the same treatment from the representative, I asked to speak to a supervisor. She was even ruder, continuing to argue even as I was trying to give her my card number! The bottom line is that I paid for the book that I didn't order but I will never order anything from this company. They do not know how to treat customers! ** Just a side note: According to the US PostOffice, a person has no obligation to pay for or return anything that was received in the mail that they did not order! **

Everything about Easton Press is excellent!

I bought Drums of Autumn for $158, listed on their website, paid tax/shipping/ everything in full at checkout. A month later they mail me another bill, saying I now owe them $55. I first emailed them inquiring about the charge, and they just told me the entire cost of the book was $213. Didn't include a itemized receipt with the updated charge, nothing. I checked back on their website, and noticed they had increased their pricing since I purchased my copy a month previously. I should not be held responsible for their price increase after they've shipped/ delivered their product. I called them the next day, and their customer service age raised her voice at me for asking for clarification/ standing my ground. I will never purchase from them again

Customer service is atrocious. And that's if you can actually get a response. I have been waiting for nearly a month, and my order still hasn't shipped. I requested a cancellation and they told me it was impossible because they couldn't locate the book they allegedly shipped. I will not be buying from Easton Press again.

Do NOT do business with this company!! They started by double billing for my order, when I requested in an email to cancel and remove the double billing they just said sorry the order shipped. In the meantime I found the order on my account and canceled it. I told the this and the story changed. They confirmed cancellation in a second email. The next day charges show up on my card for the order I canceled!! I had to call my card company and flag the charges as fraudulent. I’ve requested Easton immediately remove the charges but at this rate I am not optimistic. Horrible company and horrible customer service!! I cannot in anyway recommend ordering from them.

Update #2: After emailing multiple reps who refused to help. I finally got a hold of somebody on the phone who helped. I updated a 1-star to a 3-star. If the person I talked to on the phone was the first person I talked to and could solve my problem as quickly as she did, this would be a five star. Unfortunately, I had to send multiple emails and calls to get a problem solved. In the end it was solved by a stellar rep. Update #1: As per their response, I called and was told to email them. I emailed them and rep said the price was no longer available despite the price still being available online. Original Post: I ordered a book on a special discount with the understanding that it's a monthly subscription will start with books being sent monthly at normal prices. To my surprise the book I ordered was not the first to be sent to me and it would come at a later month at full price despite the offer stating other wise. When I called customer service, that is just the way it is. Classic Bait and switch.

I wasn’t sure if a 1 star review was appropriate, the products I received were of a fine quality. Don’t love the style, but I was definitely excited to check the company out. I noticed they had two books on sale and so I purchased them only to find out that utilizing a guest check-out, my payment information was saved and they continued to bill me at much higher rates and sent me additional books, claiming I entered into an agreement by simply purchasing the first book, to purchase additional books as part of a series. I’d gone back and checked out the webpage and it doesn’t seem clear at all that this was the case. The customer service was far, far worse. I was made to feel dumb that I didn’t notice this was the case, and that was their only apology, that I didn’t notice. I had to pay for packaging to return the books, although I was sent shipping labels. Pretty sketchy marketing. Reasonable companies wouldn’t do this. Please skip this business and look elsewhere for quality books. These are not it.

They neglected to include the personal note I wrote with the order to accompany the book. The recipient had no idea who sent it and had to ask numerous relatives and friends. For $230, I would have expected more. I’d NEVER purchase anything from them again. Horrible!!