Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
248 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eastern Jungle Gym has been manufacturing wooden swing sets and "creating childhood memories" for more than 22 years. Our website allows customers to purchase our cedar playsets, DIY swing set kits, accessories, hardware and rubber playground mulch. It also features blogs, videos and lots of information about swing sets and children's play.
Eastern Jungle Gym (easternjunglegym.com) has 248 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
248 approved reviews, newest moderated first
What a beautiful swing set! Very easy to assemble, and the grandchildren love it. The delivery was fast, and the driver took it down the lift gate, and pulled the pallet into our driveway. The whole transaction could not have been easier!
By Brian
Over priced garbage. The directions are lacking and the brackets are too small for the suggested size of lumber.
By Elizabeth F.
The kids love what they have now but kids are Kids. The instructions gave 8 hours to assemble took me two days 4 hours to make out the instructions and work out the screws and timber. Timber quantities outlined in the instructions were not what i was given and now that i am asking them to send me the additional wood they want me to pay the shipping costs. What's very confusing is that depending if the wood on 9cm or 9.5 cm wood get different quantities. The instructions have two different designs in them to add to the confusion and the measurements at times are left to ur own discretion. In all would not recommend as difficulty is to high unless you have wood work skills. And customer care in none existent. I guess there is a reason they are cheaper than others not always best to go with cheaper option. i get the service u pay for. but very very disappointing
By Luke I.
Response from Eastern Jungle Gym· Jul 27, 2020
Eastern Jungle Gym is a USA-based company that has been selling wooden swing sets since 1992. All of our order numbers begin with a W followed by four numbers, e.g. W1234. It appears that your review was intended for a different company, possibly operating under our business name and violating our copyright/trademark. We kindly request you remove the review as it is inadvertently affecting our business. Additionally, to assist us in investigating this issue further, it would be very helpful if you would provide any information that you have regarding your purchase via email to [email protected]. Thank you in advance for your help.
I ordered a swing set and tower for almost £700, I waited 7 weeks for delivery when the website said it would be 2 weeks! On the day the set was due for delivery two guys turned up and dumped a load of timber on my drive and two boxes. The instructions are shocking, the images of how a part should look once it is assembled looks nothing like the finished article. I should of know when I saw that one of the items you need for construction is a saw! Why? Surely all the items are made to measure.. That was my first mistake, nothing fitted as it should and had to be cut to fit, the boards were not pre-drilled something I have never experienced and on the subject of the boards most if not all had splits in them and were warped. Two days later and its up. I am sure our Grandchildren will love it but quite frankly it looks awful. DO NOT buy this unless you have good carpentry skills as you will not be able to assemble it.
By Martyn
Response from Eastern Jungle Gym· Jul 27, 2020
Eastern Jungle Gym is a USA-based company that has been selling wooden swing sets since 1992. All of our order numbers begin with a W followed by four numbers, e.g. W1234. It appears that your review was intended for an international company, possibly operating under our business name and violating our copyright/trademark. We kindly request you remove the review as it is inadvertently affecting our business. Additionally, to assist us in investigating this issue further, it would be very helpful if you would provide any information that you have regarding your purchase via email to [email protected]. Thank you in advance for your help.
We’ve just taken delivery for our jungle gym and it came without the slide (main part) and we now have to wait another two weeks!! Feeling extremely frustrated and upset.
By Claire B.
i am taking legal advise about this disgrace of a company been waiting 8 weeks for my order they was quick enough taking payment DO NOT ORDER OF THIS COMPANY THEY ARE A JOKE RIPPING PEOPLE OFF
By dede
Response from Eastern Jungle Gym· Jul 27, 2020
Hi Dede, can you please email your purchase details to [email protected]. We are experiencing an influx of reviews that are intended for an alternate company and we want to investigate this issue further. If you are a customer of ours we want to make sure that you are 100% satisfied with your purchase and we will use that information to follow up. Please accept our apologies for the delay in responding, as we no longer use TrustPilot for reviews and did not see this review sooner. Thank you for your help!
So happy with the nomad play tower for our small garden. Delivery was quick and efficient. I was a bit intimidated before constructing it, but it was a great project, and straightforward provided you follow the guide and recommended tools to the tee. Our 2yo is absolutely delighted with it (as are we!) - it will provide years of entertainment for many years.
By Peter S.
My family, mostly the kids and my nieces and nephew love it!
By Margaret L.
