Great product, purchasing experience could be improved
The Airpod inserts work really well. Getting the fitting was a little inconvenient; I had to wait over a week for an appointment then drive about 35 miles to their office in Santa Cruz. It would be nice if they had a list of audiologists in other places who can do the impressions, instead of just saying "find a local audiologist". It would also be nice if the inserts came with some basic instructions.
By John F.
Response from Eartune· Jul 23, 2025
Hello John, Thank you so much for sharing your experience and feedback! Since there are many service providers around the country, it has been difficult for our team to generate and maintain a well-serving list. We will further look into improving this process. In the meanwhile, with ear impressions guideline provided, we recommend our customers to reach out to local audiologists / hearing aid dispensers to inquire about the ear impressions services. There should have been a user guide included with the custom tips, we do apologize if it was not included with your order. Please email us if there’s any questions you might have that we can assist with - [email protected]