EarthingharmonyReviews of earthingharmony.com

Customer service has been disastrous. First pair of shoes ordered were too big - I could not walk in them despite being my shoe size. Second pair of shoes delivered were the wrong size. And now company wants me to waste my time again to package the shoes and send back to them a second time. Complete waste of time. It's been weeks and still unresolved. No one returning my calls. Shoes are grossly overpriced. I regret buying these ridiculous shoes

Please be aware that Earthing Harmony does NOT honor their return policy. I purchased a pair of sandals, but unfortunately, they did not fit. I ordered the same size as my previous shoes from this company. (The sandals must run differently than shoes) I sent pictures, as per their requirement for return. They offered me an opportunity to exchange, which I "applied" for in a different style, as the ones I ordered ended up being too short and yet too big in the strap area. Then I received an email stating I could not exchange or return because the shoes were "worn". Which they absolutely were not. If the shoes looked worn to them, then they sent me used shoes, as I could not have worn shoes that did not fit. I am assuming this is the dishonest way they can "say" they have a money-back guarantee but not actually honor it. I believe in earthing products, but I DO NOT recommend this company. UPDATE 5-19-26: Earthing harmony pretended they were going to help. They allowed me to exchange my sandals and asked me to change my review on here. They received the sandals 2 week ago per the post office tracking. I have not received any confirmation that my new sandals were being sent. Laura, who promised to take care of my case quickly, is no longer responding or communicating with me. Please do your research before buying anything from this company.

It’s actually a zero, I ordered a pair of shoes, same size of every shoe in my closet, they were too large from my foot. My foot would not stay in the shoe. The initial email was promising where they describe the make of the shoe with the wider toe box may have been the problem. I understood the explanation however I had to request an exchange through the next email he sent me a link to a portal that said it was too late for me to exchange or return my shoes the website clearly states that you have 45 days to return your product. So.after four days of no response to that email and calling every day between the hours of noon and four Eastern time. I finally got a return call from a lovely woman who seemed very frustrated because she told me she was the only customer service representative. Her counterpart had just quit.I with my whole heart, explained how I felt from this situation and that it created a distrust, she was very gracious with her words, said she understands as a customer so she created action by manually entering my exchange. Next. Email started.communicating with a man named Randy who sent me only a packing slip for the return of the merchandise. It clearly states on the website that return shipping is covered by Earthing Harmony , however, no shipping label was included in that email with the packing slip that was necessary for the exchange. Because I’m a person who works and has children and is very busy. I chose to pay the return shipping so that I could receive the proper size shoe. Once I got home, I emailed Randy again explaining that he did not provide me with a shipping label so that I needed to be reimbursed for the 3750 that I paid for shipping. He then offered me 10% off of my purchase, which I didn’t understand at that point How he would get me that money since I had already paid for the shoe. And the fact that it was still $22 short of what I paid when the website clearly states that return shipping is covered by their company then through more strategic lack and low of response to my emails I started to distrust the company even more and sending multiple emails without any responses. I finally then said Randy, let’s just go ahead and do a full refund and reimburse me for my shipping at this point I have not talked to or gotten any kind of real action emails it almost seems I AI generated that they’re giving me just different options every time but nothing is being resolved. This is really ridiculous when you’re trying to spend your heart on money on a product you think is valuable to your health, but yet the company creates so much stress by not being honest or communicative or even just fair and giving you a product ! And since I started reading the reviews, which will read every review from multiple platforms from now on!! They have done this to a lot of people it’s terrible , how can we be taken advantage of by a company. Guys beware !!!

Updated Review: Following up on my previous review, as the situation is still not resolved despite the company publicly stating otherwise. After I posted my initial review, I was contacted and told the issue would be corrected. However: • The email address they provided repeatedly bounced back when I tried to respond. • I was later told this was due to attachments — which I included because their email chain does not properly retain prior correspondence when forwarded. The screenshots were necessary to document the full history. More concerning is the lack of transparency in the actual refund: • There is no clear record of the original price paid in their emails. • The order summary appears to have been altered after the fact to reflect a partial refund rather than the original transaction. • The amount refunded does not match what was charged to my card or the listed price of the returned item. I have asked for a clear, itemized breakdown of the charges and refund, but have not received one. At this point, the issue is not just the refund — it’s the absence of a consistent and verifiable paper trail, combined with public responses that don’t match my actual experience. For a company that promotes grounding and reducing stress, the way this has been handled has done the exact opposite — creating confusion, frustration, and a complete lack of trust in their processes. ———————— Initial Review: I ordered grounding mats and shoes from a company I found on Instagram, and the experience left a lot to be desired. The shoes were poorly made — no structure, no support, and a bad fit for narrow feet. It felt like all functionality had been sacrificed in favor of whatever “copper grounding” feature they claim, which I wasn’t convinced by. I was also unsure whether the mats even work as advertised. When I requested a refund, I was directed to a return portal that didn’t initially recognize my order. It took multiple rounds of back-and-forth just to get access, and then I had to submit photos and follow very specific instructions. Throughout the entire process — even after I clearly and repeatedly requested a refund — they kept pushing me to accept an exchange with a discount. I had to restate my request multiple times, as they seemed more focused on retaining the sale than honoring my decision. In their final email before issuing the refund, they mentioned waiving a “restocking fee,” which caught me off guard since their return policy only stated that customers are responsible for return shipping (which I paid, and it wasn’t cheap). There had been no prior mention of any restocking fee. When I questioned this, I didn’t receive a clear explanation — just a refund that was $27 short. One would certainly need grounding after dealing with this borderline scam company.

On 1/14/26 I ordered a pair of shoes totaling $205.02. I received the shoes on 1/29/26. One of the shoes was defective. The heel was constructed in a way that the shoe bowed out & my foot easily slipped out of the shoe. On 1/30/26 I sent an email requesting a refund as they advertise "a full money back guarantee if for any reason I was not satisfied". Long story short, I received a partial refund of $170.61 on 4/4/26. When requesting a full refund as advertised, they said the $34.41 was a restocking fee which is not mentioned anywhere on the website. I had a bad feeling when ordering the shoes. They didn't return voicemails (no-one answers the phone), they didn't return emails until I got my credit card company involved. They don't list an address on the website. I had to get them to provide an address so that I could return the shoes. I just want it documented to hopefully warn others when considering doing business with them. I know $34.41 is not a large amount but nonetheless it's false advertising. If it's not reported, they can continue their deceptive practices.

Interpol and Visa/Mastercard have launched investigations into this company due to card transaction disputes; be careful when shopping here.

BEWARE! I wanted to return the shoes I bought and they sent me these long emails about how to exchange them for a smaller size instead and get a 15 % discount on my order. I finally agreed. They requested photos of the shoes so I sent them photos. My exchange was approved and a shipping label provided. Next thing you know, they are refunding me, stating my size won't be available for another week. I told them I would wait. They refused, and insisted on refusing me Next, they refunded me a whole $30 less than what I paid for the shoes? Online it states under their return policy that they offer a full money back guarantee. I will be filing a complaint with the better business bureau and the department of consumer and business affairs. This company is a thief and a fraudster. I do not recommend that you buy from them.

I waited and waited to buy these and once I finally bit the bullet, I’ve bee nothing but disappointed. Wouldn’t advise purchasing if you are between 7.5 - 8. Neither size “38” or “39” fit. My feet were cramped in the 38 and my feet were swimming with finger gaps in the 39. Returns are a hassle and you will lose money doing so. I feel like this company might be a scam.