Eahora EbikeReviews of eahoraebike.com

Please research this company throughly before buying their products. I made the mistake of impulse-purchasing one of their bikes which broke on me within a week. After spending a month trying to contact support I started digging through ebike community forums, which revealed pages-long lists of complaints from people who'd had my exact same experience. What's worse, Eahora isn't even a company registered in the United States, so there's no authority we can report them to. They're predatory scammers, not a business.

I would give ZERO stars if I could. This company is a SCAM! Received the C100 with brakes dangling. Contacted Eahora… mind-numbing responses that made no sense. I was so frustrated I just went and got them attached. It was well within the warranty period but they wouldn’t pay the receipt because it needed to be done at their center, 6 hours away!!! Who can drive 6 hours for a simple brake attachment? (Both tires blew within a few months, not covered - that’s not a big deal but still.) Next, my battery lock won’t work, and I’m stranded. I looked into it and found a big crack on the inside! The battery could’ve easily fallen out while I was riding! Again, within the warranty period, but, nope! Won’t cover it!!! I was so mad!! How is a crack on the inside of a battery casing MY fault?? When I finally got past my resentment and bought another one to install, I saw how cheap the part was and realized that’s how they make their money. These parts are meant to break, and you can’t get them anywhere else. Oh!! And this is what they told me… it’s your fault for taking the battery out! What?? They literally market the bike as being so convenient you can take the battery in and out! WHY I trusted them one more time, that’s on me. A simple bike rack - easy right? Well, the perfect photos don’t quite match with the 50 parts shoved in a box and thrown at my door 3 weeks late with NO instructions!!! How do you throw a ton of tiny parts at someone and don’t give them instructions?? There’s not even online instructions, just a video, no words - cause, why would you need words!!?? - it’s just music and a guy putting together all these tiny parts and literally blocking the assembly areas with his hand. Write to Eahora, demanding my money back. They act like they can’t read the words, “I want a refund”. After two weeks fighting with them, I went and opened an investigation in PayPal. The second I mentioned it, they suddenly offered to refund me. I HATE this company!!! Any decent cyclist wouldn’t be caught dead on one of these bikes. The bikes are cheap, the parts are cheap and Eahora could care less if you live or die, they won’t refund you. NEVER again!!! Getting a real bike from a reputable company next time!

I ordered an E bike via their customer support as I couldn't get it delivered to NZ via their website. Right from the outset I told them I lived in NZ. They sent me an invoice which had my address on it and was subsequently paid. Highly excited in anticipation of getting a fabulous scooter I was soon knocked down to earth when I received an email saying they couldn't deliver to NZ. They didn't check a map and didn't realise I lived in Australia 'their words'. I was very disappointed knowing I wasn't getting a new scooter but was livid being told I lived in Australia!

Worst company ever. The only phone support is someone taking messages. Email support are just copy and paste. They also tell you that they charge a return fee and don't for return shipping. On a new defective bike!? I am serious. This company are fraudsters. Bike's shocks are fake and do nothing. Wire's stick out of the control box. One of which was a bare wire. Handlebar post is never tight. Rear brakes constantly squeel. Battery and cheap plastic connect is only 5 inches from the ground. BIG FIRE HAZARD. Reported to Amazon. Super confused. They need to be shutdown. They are fraudsters.

Bought a Romeo pro through amazon. It was delivered by Fedex and looked like it jad been shipped from Gaza. Opened box to find cracked frame and nurmousn gouges and that was all in the first few minutes. Didn't look at the other side. Just on its own, males it totally unusable. Took pics first then packed it back up. At first they the options were parts which they strongly suggested or a repacment if i shiped it out pocket for a replacement. Then it just went down hill from there. Every email had contradictory staments, manipulation and misleading staments, knowing that there offering unreasonable solutions to recieve a replacment. Here is thr most outrageous example.....my first option was to take the bike to the warehouse....wait for it....in LA cali. I live in Oregon. At which point I could have exchanged it for a new bike, to take with me backing to oregon. Now they say they will send a new one but can't garentee it won't be damaged again and it will be my responsibility and provide no support. The positive ratings on here are from people who haven't had any real issues. The company has no credibility, blatantly lies, extremely manipulate, use scare tactics, and are morally bankrupt. Run.....or pray you don't ever have an issue....probably the worst online company that i have ever dealt with.i never write reviews....maybe 2 in the psst 5years...the other were positive. So ya....don't do it

I bought a Mangosteen brand scooter from the Eahora scooter website. Within a very short space of time the bike dangerously lost power in the middle of the road and repeatedly did so. Over the space of two months there were roughly 80 emails - I had to dismantle the bike and replace parts they sent. They got me to splice cables as one part they sent was incorrect. They wanted me to drill holes in the frame and swap cables etc. Then they simply stopped communicating when things weren't working. I have now initiated court proceedings as I'm out of pocket to the sum of thousands of dollars. I have a useless bike taking up space in my house. Do yourself a favor and avoid buying these extremely poorly engineered bikes with exposed electrics. I will warn people about Mangosteen and Eahora on all review sites across Europe, US and Asia to make sure people don't have the same horrible experience I have had. For a company to simply stop communication highlights the pathetically poor quality of the company. I will provide regular updates on the court proceedings to let everyone know how Eahora and Mangosteen treat their customers. Watch this space!

No customer service, if you want a 70lb paperweight buy their bikes lol

This company sent me the wrong bike. Attempted to say it was my fault for not noticing the small icon in the corner before opening. Insisted I try to sell it on Facebook myself. They finally agreed to send a box but I need to provide wrapping and tape to package it. Customer service is poor at best. I'm nervous I will not receive my refund. Good luck getting replacement parts even if you receive your bike. Beware!!!