EaglepatioReviews of eaglepatio.com

Both local quotes we got for a 10' x 20' motorized pergola were over $15k. EaglePatio was a lot less, but I wasn’t sure about ordering something this big online. The price difference was enough that we decided to give it a shot. Ours is installed now and we’re happy with it. Feels solid and looks better in person than in the pictures.

Product tech support was very knowledgeable and so was customer service. Well made product with good pricing

Fast shipping and good pricing. The pergola is very nice and high quality.

Installation was a nightmare. The company did genuinely seem to be concerned and made every effort to make it right.

I placed my order on a Sunday and was surprised to receive a ship notice the next day and received my pergola on Tuesday. I was very impressed with the packaging. All the parts were in great shape with the exception of one part that was slightly bent I was able to straighten. Everything was easy to assemble and fit and finish was very good, especially for the price. The lighting was not clear on the website so I was pleased to see the downlights over the countertop, the spotlights to light the grill and the colorful lighting on the roof beams. One suggestion I would have for Eagle Patio would be to move the assembly of the pegboard panels, step 19, to prior to bolting the frame to the ground. With the uprights fixed to the ground it was difficult to place one of the panels between the posts.

Just got the pergola put together by myself, great product, excellent packing, the communication throughout the entire process and delivery has been awesome. The customer service team goes above and beyond what was expected. I highly recommend Eagle patio products to everyone, I would definitely purchase from again.

We went through 3 different patio umbrellas over the last two years before deciding on a permanent pergola. Our yard gets strong wind gusts, and umbrellas just weren't cutting it. The 10x12 Eagle Patio gives us solid, worry-free shade without the constant hassle of opening and closing flimsy umbrellas every time the wind picks up. Glad we finally made the switch!

Final Review - 4.5 Stars I spent a good amount of time researching every style and type of pergola for my outdoor kitchen before deciding on the Eagle N5 Plus. All-in, I am very happy with my decision. It is a classy-looking, high-quality product that is also very functional. It does an excellent job providing shade and performs equally well during heavy rain. The gutter system is smartly designed and works very well. I like the way the hand crank operates the louvers and actually prefer it to the electric models because of the simplicity. You do need to apply a little additional pressure when turning the crank in one direction, so I’ll be sure to lubricate it periodically. Two of the louvers at one end seem to fit a little tighter than the rest, and there doesn’t appear to be a way to adjust them. That could be related to my installation, though, and everything seems to work just fine. The product was very well packaged and arrived completely undamaged. It took about two full hours just to unpack everything and another 6–8 hours to install, so I think the two-hour installation claim is unrealistic. That said, I’m a perfectionist, went slowly, and did most of the installation myself, with my wife helping only when needed. Overall, I’d give it 4.5 stars—mainly because the product itself is excellent and because the customer service team was responsive and didn’t make excuses for the delivery issues. I’m glad I stayed with my decision to purchase the Eagle pergola and would make the same choice again. //////////////////////////////////////////////// Updated Review – Raised to 3 Stars I’m raising my earlier one-star review to three stars based on how Eagle Patio’s staff handled the situation. The team was responsive, fully owned the delivery problems, acknowledged the inconvenience, and never made excuses. They followed up consistently, which mattered a lot. Even after the delivery company cancelled a second scheduled delivery, the Eagle Patio staff responded the same way—professional and accountable. I was ready to cancel the order but decided to give them one more chance because of how management and the team handled things. The product was finally delivered yesterday within the promised window. They did not call ahead as they said they would, but fortunately I was home. I’ve had to reschedule the installation because of the delays. I’ll update this review again once I’ve unpacked everything and the pergola is installed. /////////////////////////////////////////////// The original delivery timeline wasn't followed, and when delivery was finally scheduled for today, the shipping company "rolled" me to another day without notifying me. I wasted a whole day waiting for them. When I called Eagle Patio, the representative spoke in a way I could not understand, would not speak clearly despite several requests and would not connect me to a supervisor. Terrible customer service regarding delivery. I hope they respond in a positive way and I will edit my review.