Eagle CreekReviews of eaglecreek.com

I ordered EXPANSE 2-WHEEL 30"/105L LUGGAGE × to Poland, arrived within week and a half, very happy with the purchase it does look solid, and premium, i'm more happy than with my previous Delsey bag, already had 1 trip with this, it gets dirty very quickly since colour is GOLD, but it doesn't bother me (I expected that to be honest) so if You care about this, take black/blue only one inconvinicence is that thier website login/register is not working properly, i couldn't login and acess receipt & invoice, I asked via email, and it arrived after 2 weeks. so customer service could be a bit better, but i can't say they didn't reply, usually max 24hours they always did, I will purchase again for sure!

I bought an Eagle Creek Tour Travel Pack 55l. It wasn’t cheap. I picked it up by the waist strap and it tore where it was attached. There was 13kg of load in the pack - not excessive. I contacted Ultralight Outdoor Gear - the supplier. They contacted their supplier who stated that it must have happened ‘in transit’ and wasn’t their problem. The bag actually has a feature that allows you to zip all external straps within the bag for airline transport so they obviously don’t even know their own product. Don’t buy one. The after sales service is appalling

Nightmare delivery that takes several weeks. It's so bad I don't think they should be accepting orders from the UK. If you're from the UK, I really advise that you don't order from eaglecreek.eu and try to order from a UK shop. If you think the eaglecreek.eu is somehow more trustworthy, I warn you that you might never get your luggage in time for your holiday. It's completely hopeless and the company doesn't provide updates. The delivery times (13 business days - i.e. 3 weeks) are absolutely unacceptable for what they charge. They should redirect you to a UK store and not take your order and leave you stranded without your luggage just before going on holiday. Really unhappy. I will never use this company again.

I’ve had this suitcase for around 10 years, and it’s been excellent — durable, reliable, and really well-made. It comes with a lifetime warranty, and when the wheels recently broke, I contacted their European office by email. In less than a week, I received two replacement wheels. Great customer service and a brand that truly stands by its products!

I purchased an Eagle Creek Expanse 105L rolling duffle bag in Burlington Ontario 09\24 for a cool $325 CAD. On my first trip, two flights in, the wheels started "dragging" as though the bearings were shot. Additionally the tread on the wheels were completely worn! I was also assured by the vendor that the wheels are user replaceable when I made the purchase. Well, first trip... here I am in Mexico City... and both wheels are shot. Eagle Creek's toll free numbers for both Canada and US don't work! All Eagle Creek had to do is design a bag and put inline skate wheels widely available anywhere and they'd last forever. Instead... they overpaid some id!ot to design this sh!t... and I got stuck with the bill! Buy cheap Chinese luggage and let these North American companies die the death they deserve.

Not sure the lifetime warranty is really what it says and has much value. Wheel worn out after about 15 uses but quite slow to get replacements so I had to replace at my cost as I needed to travel again.

My old bag got one of the wheels damaged during my last trip. I wrote to Eagle Creek, European support, and asked if they could give me some ideas on how to mend it. They asked for some photos in order to assess the damage which they got. I was told that i can't fix it myself, but if I just paid for the transportation and sent the bag to them, they would fix it. This was a week before Christmas. Today I got a parcel from them with my mended bag. That was really fast done considering all the holidays. They had also switched out the other wheel at the same time. I'm really impressed by the service!

Our package has been stuck in a UPS facility for a week and UPS have told me I need to get in touch with Eagle Creek to get it moving. If only I could! I have emailed the Eagle Creek EU support email four times, called Eagle Creek EU twice (answering machine, no reply to my voicemail), and even messaged Eagle Creek's Instagram account. I haven't even received a confirmation anywhere that my queries have been seen, let alone answered. Shockingly poor support from this company - we won't be going near them ever again.