Material Handling Solutions LLCReviews of e-rackonline.com

I needed some shelving units but really didn't know where or how to start; so, I started on their website which provided a lot of options and various size configurations which really helped me scope and better define our needs. I then reviewed these options with Andrew (sales); he was extremely patient with all my questions and was a huge help, providing guidance and recommendations along the way.

Andrew was very knowledgeable, professional, and courteous in helping us get the right product for our store needs. Highly recommend using this company for anything you need for your business.

The Material Handling Solutions made the process simple. Getting a quote, simple. Setting up an account, simple. I ordered over the phone, and it was quick. I will both use and recommend Material Handling Solutions.

Really great to work with and wonderful solutions for our gravel handling needs

Very knowledgeable about product and listens to customer needs.

THIS PLACE IS A SCAM AND A RIP OFF. MY ORDER CONFIRMATION SAID $27.89 WAS THE TOTAL, WITH FREE SHIPPING. THEN I GET AN EMAIL "RECEIPT" FROM E-RACKONLINE FOR $62.64. AFTER RESEARCHING, I FIND THAT E-RACK IS RELATED TO MATERIAL SOLUTIONS HANDLING. MATERIAL HANDLING SOLUTIONS WAS NOT MENTIONED ANYWHERE ON THE EMAILED "RECEIPT". I CALLED TO DISPUTE THE CHARGES AND WAS TOLD THAT THE DIFFERNCE WAS SHIPPING COSTS, WHEN I ARGUED, I WAS TOLD I HAD TO EMAIL ANDREW@E-RACKONLINE. SO, I DID, TELLING HIM I WANTED A SHIPPING LABEL FOR RETURNING THEIR PRODUCT BECAUSE, HAD I KNOWN IT WOULD BE THAT MUCH FOR SHIPPING, I WOULD NEVER HAVE PLACED THE ORDER. HIS ONE LINE RESPONSE WAS "SORRY WE DON'T DO THAT THANKS FOR YOUR ORDER". SINCE, I HAVE FOUND COUNTLESS REVIEWS FROM PEOPLE THAT HAVE HAD THE EXACT SAME EXPERIENCE THAT I HAD. THIS PLACE NEEDS TO BE RUN OUT OF BUSINESS!! DON'T ORDER FROM THEM!!!

They were a big help in finding us the proper materials we needed to order to complete a remodel project after we found our our current parts had been discontinued by the manufacturer. They also found a mistake I had made in my material list and corrected it so I would have all of the parts necessary for our installation.

On 07/26/2022 I order a bin shelf price was 381And some change or so it said out the door. Shipping was $0 never said it would be calculated later or added later or anything. So I thought it was a good deal. Clicked purchases and in a couple hours I get a email conformation of the purchase for $631. Besucase shipping was $250. I emediatly called to cancel they said they would take care of it. Next day I get a call from a sales person saying their is a 25% cancellation fee. I told him he was crazy. Anyway what he’s out for this comapany they get you on the freight and the problem is it doesn’t tell you shipping will be charged they just do it and your out 25% minimum if you cancel. Because I clicked on the purchase on $381.00 but never agreed to the shipping charge I will definetly be disputing this one.