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Received outstanding question and answer service pertaining to income tax status, via website telephonic contact!
By Ralph
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
E-file.com (e-file.com) has 400 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
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Received outstanding question and answer service pertaining to income tax status, via website telephonic contact!
By Ralph
Efile customer service is absolutely the best. Was completing my return the other day and just when I was almost done I needed to call and ask a question and the customer service person on the other end was GREAT! She help me walk through the last few steps and was beyond polite and helpful! I can’t encourage other enough to use this tax service. See you next year.
By Scott V.
The team at efile are great!!! I had a hard time putting my returns through they were patient and kind and unrelentless in helping me!! I would highly recommend them
By Jacqueline M.
Good user experience and interface. Had a little bit of trouble with my California part year return but customer service responded promptly. My federal and Wisconsin returns were accepted and approved very quickly with no fuss. The fee is reasonable especially with a discount code; I could do the state ones for free myself but this saves me the headache.
By Iris V.
I, Partow Nooriala had a problem with my tax return. I and even others couldn't help me. today I called e-file and talked to a wonderful agent. She was so nice, so patient, knowledgeable, and very supportive. She taught me, step by step how to fix the problem. I believe she is an asset for e-file.
By Partow N.
Keisha was extremely helpful. It was a tedious process and she never lost patience with me. She is an asset to your company
By Bob B.
E-file walked me through step-by-step instructions, it was so easy.
By Maureen Pyburn S.
I was very pleased with how easy it was to file my taxes through e-file. The site gave step by step instructions and made it very quick and easy to file. Was also very pleased with the price it cost to file. I will be sure to use e-file to file my taxes in the upcoming years.
By Kirsti W.