Through step by step instructions.
E-file stepped me through step by step the return. I felt confident there were no mistakes. First time I have used E-file and will use it again.
By Mary H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
400 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
E-file.com (e-file.com) has 400 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
400 approved reviews, newest moderated first
E-file stepped me through step by step the return. I felt confident there were no mistakes. First time I have used E-file and will use it again.
By Mary H.
My filing was rejected several times by the IRS and each time support gave me instructions that I could follow. I really appreciated getting timely responses. I guess the one thing that could be better would be if there were instructions during the process for anticipated problems.
By Jeneal
Very simple to use, communications upon submit were effective, great tool overall.
By Mark
Easy peasy!
By Deborah L.
I wanted to file but you did not give me all the forms I only had one form and when I got done I could not find any others that I needed and it said I get a refund but actually I owe the IRS now they will think I did not file all my forms your site is crap and I’ll never use it again, you really screw me and I will let the IRS know your site is no good and they should not accept any final tax papers since you don’t have them all. You all have a nice day. I’m very very upset with your site.
By MICHAEL C.
Response from E-file.com· Oct 21, 2026
After being notified of your post, we attempted to reach out to better understand what took place and assist you with filing an amended return at no cost. Unfortunately, you did not respond to any of our inquiries. I also see that you did not reach out to us for assistance prior to posting this. Now, regarding your concern, we rely on the information that taxpayers enter into our software. This is no different than any other tax software provider. When a taxpayer enters information that needs to be reported on a Schedule (additional tax form) the software automatically includes this form. The user would have to take deliberate steps to prevent the software from including it. Based on the limited information in your post, this was likely caused by you not including all of your tax information. I am sorry for the trouble this caused. Please let us know if we can be of further assistance.
very easy to use
By Eddy
Simplified for the average joe just looking for quick return but also offers the ability to get into all the deductions available with a step by step walk you through it assistance for those who's taxes are a little more involved. I plan to use e-file from now on. Thanks.
By customer
Fairly easy to maneuver through the process. A little complicated recognizing ads from required information popup pages.
By NG