Unworthy Confidence
Poor product quality and unworthy of trust can not receive any, you can pick up something that you ordered does not recognize any mistake poor customer service.
By Eleni
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
333 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dutyfreedepot is listed under Professional Organizations.
Dutyfreedepot (dutyfreedepot.com) has 333 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
333 approved reviews, newest moderated first
Poor product quality and unworthy of trust can not receive any, you can pick up something that you ordered does not recognize any mistake poor customer service.
By Eleni
Always delivering in due time - top genuine quality products - 5 stars support services and above all , people are really Nice ! Go and buy " Eyes wide shut" ! The BEST! Michel from Paris (France)
By Michel P.
PAID BY CHECK NO CIGARETTES AND NO REFUND
By Robert Z.
I had read some negative reviews about the Dutyfreedepot company. People may have a bad experience. However, I have been a customer of Dutyfreedepot for six months. I am very satisfied with their service. It takes time for your items to be delivered between 10-20 business days but it is what they said in their Website. I don't have any proplem with this. After I placed my orders then I got confirmation that my order went through and received confimation for shipping date. I ordered many times and many boxes of Rothman Cigarette online. I have to sign in order to receive the boxes. It is a good business. Thanks Duty Free Depot:)
By Tom
It takes time for your items to be delivered but if you catch yourself running low order more of the items so there is no gap in the waiting for more of the same item. They only problem I have the website is sometimes difficult to maneuver through.
By Isabel
I am a customer of Duty Free Depot for many years and always have been satisfied with their business. They are always on time. For lost or damaged products they will even send a replacement at no charge. Great customer service. Vilen
By Vilen
Been buying camel lights for over a year never a problem
By Daniel
its a company that takes your money but do not deliver goodswith non existant customer support.
By cosimo B.