Dutch VetReviews of dutch.com

I am extremely disappointed with my experience with Dutch. Within the first day of becoming a customer, my senior dog, was evaluated by a veterinarian and I was informed that medication would be prescribed as part of his treatment plan. However, the prescription was never completed or made available despite being discussed during the appointment. I promptly contacted the veterinarian and requested clarification regarding the missing medication. My messages went unanswered, and no effort was made to correct the issue or provide an update. As a result, my dog experienced an unnecessary delay in care while I waited for a response that never came. The failure to complete the prescribed treatment plan, combined with the lack of communication and follow-up, raises serious concerns regarding the quality of care and oversight provided by this service. Pet owners rely on veterinary professionals to provide timely treatment and accurate prescription management. In my case, neither occurred. Because of Dutch's failure to provide the care that was represented during the appointment, I lost confidence in the service and was forced to seek veterinary care elsewhere to ensure my dog received appropriate treatment. The entire experience has left me questioning whether customer care and patient welfare are truly priorities, or whether collecting payment takes precedence over delivering promised services. Given that the agreed-upon treatment plan was not properly executed and no meaningful resolution was provided, I believe a full refund is warranted. After only one day as a customer, this experience has been frustrating, disappointing, and unacceptable.

Absolutely do not recommend this service. I signed up and the very first time I needed to have my dog seen it turned into a nightmare. The vet ordered a RX for an infection on the back of my dog's neck and despite DAILY ASSURANCES that the RX was on its way I sit here almost a week later STILL WAITING for it to be shipped. They are the most incompetent people on the market.

If I could give less than 1 star I would. I received a vet 10 min consult for a Tick&Flea prescription on FRIDAY... You are forced to buy things from their website so they can charge "pharmacy processing" charges, however, it has been a week and the order hasn't even put on the mail. So we are talking about you getting your meds after 10 business days if you are lucky.

Misled about being easy to book a vet call at convenient times. Misled about getting simple prescriptions for flea/tick/heart worm medications. Will accept payments for things with the understanding it won’t send until you have a virtual vet call, except they leave out the fact some states don’t allow virtual prescriptions, like Wisconsin. So do a little research prior to just accepting that all of the things they say they can do actually apply to your situation.

I had my visit with the vet online, she was pleasant and helpful. She advised that my cat was having a bad reaction to the fleas and gave me a prescription for something that helps senior cats and appetite stimulant. I paid for expedited shipping and they sent it regular through the USPS. This was 5/31. I am still waiting for the prescription! They have told me that it should arrive by Wednesday, tomorrow and let them know if it doesn’t. My cat is miserable! She’s not hardly eating and loosing weight every day, but the time I actually get the medication I might not have a cat! If they really cared about pets not just profits, they would send me new medicine and overnight it just for the stress this has caused me and my cat! 1 out of 5, I do NOT recommend Dutch, and I have whole year subscription too 😭 I hope someone sees this and doesn’t waste their money!

I would strongly caution anyone against relying on Dutch for medications that your pet truly depends on. My dog’s allergy medication was lost in transit, leaving him without treatment for over a week. During that time, his condition worsened significantly—constant itching, chewing at his paws, and a spreading rash. I contacted Dutch multiple times, explained the situation, and repeatedly asked for help. What was most disappointing was the complete lack of urgency. I offered to pay for expedited shipping and requested escalation to a supervisor. Instead, I was told to wait for a standard replacement shipment or purchase another prescription myself, despite never receiving the original medication. Communication was poor, responses were slow, and no meaningful solution was offered. When the replacement was finally sent, it was shipped using standard delivery despite my repeated requests for expedited shipping due to my dog’s worsening condition. I understand that shipping issues happen. What I cannot understand is treating a lost prescription medication the same way you would treat any ordinary retail package. I entrusted Dutch with my dog’s health, and they treated it like a piece of clothing I did not receive in the mail. If your pet relies on timely medication, I would think carefully before using this service. UPDATE: their reply below is not true. I did end up receiving one free month of his meds but it didn’t change that there was no sense of urgency once it was clear that the medication was lost in the mail. (Mind you insured by Dutch as well, so they probably got their money back) as a matter of fact, I put in a ticket with USPS about the lost mail and they were prompt about getting me the lost mail. They also did not ever transfer anything to Costco. Another lie. They just kept replying- 24 hours later- that it would be quicker to rush shipping. I ordered the 3rd medication and paid for the rush shipping, just so they could all arrive one the 11th. An entire week without these meds for my dog means a lot. His body is completely destroyed from this. They did not care and their reply to this shows even more they just do not care. Don’t lie, Dutch. Lesson learned though. I will always have that “free” replacement meds that were sent as standard shipping in case this ever happens again because we are on our own when it comes to my dog apparently.

The vet was great but I am still waiting for 2/3 of my cat's medication almost a week later, even after paying $15 extra for "Express" shipping!

June 1 Review: Stage 4 lung cancer without critical meds for 4 days. I am completely heartbroken by the severe lack of care, accountability, and basic communication from Dutch. My cat, Tazra, is critically ill with stage 4 cancer. Following her appointment on Thursday, May 28, her aftercare plan explicitly required two life-sustaining medications: a steroid and a diuretic (Lasix). When I logged into the portal, only the steroid had been prescribed. When I flagged that the life-critical diuretic was missing, the doctor claimed she had sent it to a "local pharmacy." The problem? I had never provided a local pharmacy name or address, and she never specified where she sent it. Because Dutch is completely unreachable over the weekend, I was left entirely helpless. It is now Monday afternoon—four full days after her appointment—and despite sending urgent messages and calls, nobody has responded to me. I still do not have my dying cat's medication. Dr. Vasani and the Dutch care team knew exactly how fragile Tazra’s condition is, yet they treated her life-dependent prescription with reckless oversight and have now ignored my urgent pleas for help. If you have a pet with a critical or complex illness, do not trust this service. Their systemic failure and utter lack of urgency are a danger to vulnerable animals. June 2 Review Update: Another breakdown in communication across Dutch care teams. The vet communicated the after-care plan directly via chat message and I responded with the pharmacy info in the chat. There was no mention that follow-up communication would be outside this channel. Ideally, pharmacy info should have been collected 1) at pet profile creation or minimally 2) during the vet appointment March 28. Dutch's June 2 reply suggests a further lack of coordination as the Transfer Team contacted me yesterday. The high priority med (Lasix) was picked shortly thereafter and my pet has already had her 2nd dose as I update this review. Lastly, Walgreens does not carry the Rx in the required 10 mg/ml dosage. I also added this info to the chat message as well as the Safeway pharmacy info after calling the pharmacy myself and confirming they had the meds in stock and just needed the Rx.