Dutch VetReviews of dutch.com

It takes to long to receive the meds my pets are prescribed.

I used Dutch for a feral cat that we let move inside a couple years ago. They sold me Revolution plus for Kitty's ear mites. After applying the 3rd dose Kitty was walking into walls. I set up a follow up visit with Dr. Amanda Schellenberger the video visit was less than 2 minutes. She told me to take her to the Vet. I tried to explain she is feral and that is why we chose Dutch. Why am I paying you and as soon as there is a problem "take her to a Vet" I explained she won't even let me pick her up . She said FIGURE IT OUT I CAN'T HELP YOU!

If you think that your pet may need a medication, do not utilize Dutch vet services. My pet was seen on August 14 for a urinary tract infection and incontinence. The prescriptions were sent to the pharmacy where they said “processing” for several days. When they were finally sent the post office misplaced the package and it took several days for Dutch to address the issue, even after several emails and messages. They finally offered to resend the medication. It has now been at the pharmacy again“processing“ for three days. It’s now been 13 days and I still have no medication. The medication has not shipped and there’s no estimated delivery date. I attempted to get the medications from Chewy and Dutch rejected the request! This was before the medication was re-sent to the pharmacy! This is a failure on the part of this company. I’m not sure how you claim to provide veterinary services if you cannot provide medications in a timely fashion. The worst part is that our dog is 15 years old, she’s suffering from a very bad UTI, and we just lost our other 14 year-old dog two weeks ago so I’m very sensitive about my remaining dog baby. I’ve told Dutch this as well. They seemed to be apologetic and understanding, but they haven’t shown that in how they’ve taken care of me at all. I’m beyond upset, I still have no meds, and I promise I will never use Dutch again. Update:: I provided Dutch the information they asked for and I never heard back from them. Par for the course.

The priority should be getting treatment and medication to animals as quickly as possible. Most people contact you because their animal is already sick, injured, hurting, or suffering, and they urgently need help. The prescription-transfer process is unnecessarily difficult, frustrating, and painfully slow. Pet owners should not have to fight through a broken process while their animals wait for medication. This needs to be addressed immediately and made faster, simpler, and more reliable. The current level of service is completely unacceptable.

Each experience has been terrible!! Sure getting a same day visit is great… Except that most visits require medication which takes over a week to get!! On top of that the medication prescribed through them that you must purchase for your pup to be well is 5 times the recommended price at an in person vet!! My dog has a recurring rash she gets seasonaly. I was told per the vet on Dutch she could prescribe me medication but by law only 2 weeks worth and I would have to be seen by an in person vet. Waited a week for the meds none showed after payment. I had to contact help to tell them my issue and was told I was refunded due to incorrect quantity. After that they sent me a new prescription costing $232… with 30$ shipping… for 14 pills?!! Don’t waste your time or money people!!

Vet was cool but getting a prescription shipped is like pulling teeth. My dog is now to sick and needs to be seen by his regular vet to get meds because we xant wait any longer. They have rediculous excuses why they wont ship same day or even a couple days later. If you love your pet dont use this service.

This company is a scam i ordered 3 weeks ago and still waiting please dont buy from them they lie crap crap crap

It has been 11 days since my pet's medication order shipped and I still haven't received it. I believe it is lost and in this extreme Florida heat it will be unusable. I have emailed and called Dutch with no response. The amount of time that it takes to get necessary medications from Dutch is far too long, even when it ships promptly, and they will not give you a prescription - you are forced to purchase through them. Edit: after 3 days of calling and emailing I finally reached someone, but by that time USPS had my package back on track for delivery. I was told, after being in transit for almost 2 weeks in over 100 degrees heat indexes, that they may be able to refund me, but I had to take pictures of the product. What I received was a note from USPS stating that the package was damaged & disposed of because it is toxic, which fortunately allowed me to get a refund. Also, when I signed up I was told that I had to fill my prescriptions through Dutch, although they would price match (except for Chewy). They are not as innocent as they sound in their reply.