DustaProReviews of dustapro.com

Poor quality, stopped working after a few minutes despite a complete charge. Box was damaged. Customer service contacted with an hr of me asking for a refund. Now have not hear anything from them fir nearly two weeks. After three weeks they have finally got back to me. Despite the goods that l received had been pre-used, and was damaged in shipping, l am being offered a useless 25% of a refund, despite already been told that l am entitled to a full refund. Customer service team are a joke. The WHOLE experience l have received has been a total joke. They promise one thing and then go back on the offer, and don't bothered to get in touch for 3 weeks. And till me l have 30 days to return good, despite the fact that they are not bothering to see me a address. If l could give a minus rating l would. You don't think this is a genuine review. WHY because it has given you a bad review. I'm whole experience with your company has been bad. The package was damaged, did not work and when l complained l got a reply straight away saying sorry. When you like a replacement. l said no and then l get told someone will be in contact shortly. 3 WEEKS later l get offered a 25% refund, and l had to fight for a 70% refund. l found your customer service staff to be rude, and they acted like they where doing me a favour of getting me the refund, when l had been problemed it from the start. You recently said l got a full 100 %, l have waited a week and l can confirm that no more money has been refund to me, my total order was over 110.00, the refund l received was 78. So don't lie to me or your other customers to make yourselves good like you have done the correct thing when you haven't

Please send return label to send robot vacuum cleaner for full refund please it not suitable for me thanks

I don't remember ordering three I was under the impression that I had ordered two. The website kept coming up with more 'offers' that I didn't want. I assume that it gave me the original order then when I was bombarded with all the offers I decided to take two, not two more as well as the original order. As the invoice didn't come up because I couldn't close out of all those endless unwanted other 'offers' I simply closed the site. So please I DON'T WANT THREE ; I WANT TWO so I would appreciate it if you change my order ASAP and simply bill me for the two advertised at $39 each ($78) not three at $144. Beware of this site it bombards you with so many more unwanted products and you CANNOT contact them they are pathetic and am going to complain to ACCC about them. I also tried emailing them but the emails kept being returned as undeliverable. It is extremely hard to even contact them.

This company is a scam! They take the money you authorise for their product then while they have access to your bank they take whatever other value they have access to so beware. I was lucky and had a daily limit on my account so they failed to get much but they have scammed me out of close to €200 but having read some of the reviews i have since found a lot of people have lost a lot more. They say they have a cancellation window but that a load of tosh. Once they have your money they claim there has been no order placed! STAY AWAY UNLESS YOU HAVE MONEY TO LOOSE,!

I asked to cancel less than 5 mins after I ordered and it wasn’t done. Now I have to accept the order and return it at my expense. I will make sure I never deal with company again and I will tell all my friends not to as well

Dustapro: Robot floor vacuum cleaner. Be aware that the vacuum is advertised in US $'s. When using PayPal for payment there is no opportunity to review the transaction or any additional costs before ordering (immediately you click on the PayPal icon, the purchase is processed), extended warranty costs are added without authorisation and are also calculated in US $'s, as are the postage costs. Within 30 minutes of receiving transaction confirmation, I emailed the company a request to cancel this purchase and received an automated reply saying that purchases are normally processed within an hour but they would check and get back to me. That was 2 days ago and I have heard nothing since from the supplier, despite sending several follow emails. I can't comment on the actual product but any company that resorts to using these underhand sales techniques should be given a wide berth.