Horrible Customer Service
I had a very disappointing experience with this company. I called today at approximately 3:51 PM (Chicago time) and asked to speak with Nathan. I had already been waiting three days for a callback, so I was hoping to finally get some answers. The representative who answered the phone, whom I believe was named Andrea, initially refused to provide her name. After I pointed out that this was not appropriate customer service, she eventually gave me her first name but refused to spell it when I asked. During the conversation, I mentioned that I was shopping around and comparing providers to find the best option for my business. Her response was, "Go shop somewhere else." She then hung up on me. After I submitted a complaint regarding the interaction, I received the following response from the company: "After further consideration and discussion with management, we've decided we're not the right fit for your business at this time and will be stepping back from this inquiry. We wish you the best." Rather than addressing the concerns I raised about the customer service experience, the company chose to end the conversation altogether. Whether or not they wanted my business is their decision, but I expected a professional response to a legitimate complaint. I understand that not every company will be a fit for every customer. However, being told to "shop somewhere else," having the call disconnected, and then receiving a dismissal instead of an investigation into the complaint left me with a very negative impression of how this company handles prospective customers and customer service concerns.
By BILLY