Terrible Customer Service Beware!! After buying from them several times I tried to place a new order today to which I was surprised. Moments after my order was canceled and I received an extremely disrespectful email from someone from the company. With no prior experience with this gentleman he began to lecture me about why he declines my order. For some odd reason he discriminated against my order being process and refused to offer any resolution. I don't know if this is their way of stealing banking information or what their deal is. Beware of this site.
By Andrew G.
Bought out and ruined
Since this company was bought out by MPP DC Acquisition, LLC, they aren't the same. No, that's an understatement... They are trash compared to the company they were. Quality tanked, staple items gone, customer service is atrocious. They've had me waiting for over 5 months now on an issue, the old Duke Cannon would never have done that. I'm over Duke Cannon.
I was a long time (since 2018 or 2019) Duke Cannon customer. And when I mean customer, I mean I have every single cologne they have (had), I exclusively bought my soap from them, shampoo, etc, etc... My point is, I know what I'm talking about.
They have slowly over the past 3 years removed products completely or lost quality to products that remain. Some soaps for example are not anywhere near the same as they were, completely different ingredients or something, but it tanked the quality.
But that was all fine because there were still some things that were worth buying, up until I asked them to help me narrow down a scent that I didn't like so that i could purchase some newer items (as in which ones had said scent), and they left me hanging for over 5 months in emails, each time acting like they were getting on it.
Now, again, "back in the day" their customer service was STELLAR. But since the company was bought out... it's not even a shadow of it's former self, it's atrocious. Some of the most awful customer service I've experienced. Who drags on in emails with someone waiting to spend money, lots of money, for 5 months? I missed out on the holiday sales, and two other sales after that.
This company is disgusting at this point. We really can't have anything nice, literally a "hero to zero" story for these guys.
Anyways, I suggest you avoid them, there are plenty of other places to buy men's soaps and colognes.
AVOID THIS BS COMPANY
