Duke EnergyReviews of duke-energy.com

Payments is outrageously expensive and the service during an outage is very long time.

Duke Energy are greedy and such disrespectful energy company, Dont believe in them the lies that Duke Energy is prodiving enegry for all of North Carolina. They are just greedy and lying out of their asses!

I called in to sign up for new service and I know I was talking to an AI voice agent. I even asked it if it was AI and it was trained to lie,telling me it wasn't. I've been in the industry for years and have extensive knowledge in this area. Furthermore, I was then directed to a promotions representative from what sounded like another country and after repeating myself four times that I was not interested, I was forced to hang up because this person would not stop trying to sell me additional products. Duke, you need to do better. That was a horrible customer service experience and you shouldn't be putting your customers, especially new customers, through that kind of sci-fi experience.

On 01-08-2026, I received an email saying I owed $291.xx, and that on 01-14-2026 my power would be turned off. That sounded about right for two months of service, but I had no idea why I received the notice as I have been on autopay for over three years. Perhaps my payment method, a credit card, passed its expiration date, and I needed to correct it. So I went online to Duke's Bill Pay, entered my credentials and password and was logged on. I was distracted for a brief moment by an incoming phone call. When I looked at the page again, my eyes fell on the URL in the address line. To my surprise, it began with: blob.duke-...... Yes, it clearly was "blob.duke..... I wish that I had taken a screenshot of it! I clicked on the security button by the URL and got a popup notice saying that I should exit immediately and not provide any information on this site. It suggested that it was NOT SECURE. I immediately closed the window. Hmmmm. Yet, when I had logged onto the URL in the drop down list of options for Duke Energy, this is where I landed, AND was able to logon using my username and password stored in my password manager (Widows 11 w/Malwarebytes). Someone out there has my credentials, and tried their best to get my money! I like to think that my having worked in IT kept me from donating to a hacker! Duke had better sharpen their security procedures and precautions. This could happen to any of Duke's millions of customers.

I am forced to be a Duke Energy customer since South Carolina chooses to be a "regulated utility" environment. As such, Duke has no competition. I also have my own solar implementation which was going great until now. The state of SC has allowed the greedy folks at Duke to now pay me far less for the energy that I push out to the grid, which Duke charges other customers the full amount for while they will now only pay me about 25% for. In addition they are now charging a Non-bypassable Charge per month, per kW capacity of my system. In both cases Duke states it's because I am using their infrastructure. In essence, they are charging me twice for the same thing. What is mentioned or taken into consideration by the SC regulators and Duke is the costs that I have had to pay to obtain the equipment as well as my costs for ongoing maintenance. How far is the PSC in South Carolina allow this greedy company to go?

They have a monopoly in Central Florida, so they get to jack-up the prices whenever they want. Every time there’s a storm the power goes out and it gets fixed when it gets fixed. Their site does auto-pay, but no credit card. Two stars because they’re good about updating on outages at least.

Paid emergency electric bill to avoid shutoff from valid bank account with sufficient funds preverified on their website.Duke claims it was rejected by bank but there is no reason for it,Duke wants $30 charge back fee in addition. Also doubles bill mysteriously 2x a year with double KW usage & their new electronic meters.No extensive A/C use was used. Calling their reps is waiting to speak to paid liars.

We received a phone call from Duke to let us know that they would be discontinuing the program that allows individuals to read their own meters and that customers have just 2 options: pay a monthly fee (> $17) to have a meter reader come out or to have a smart meter installed. It feels like coercion to get customers to accept the smart meter. It would be helpful to be able to 'crunch the numbers' to see whether it is worth it to pay to have someone come to read the meter. From reports I've heard and read, it sounds like having the smart meter increases the monthly bill and in some cases that might just be over $17 a month. And, on top of that, our local regulatory commission has also approved for Duke to raise the basic rates, too.