Top quality parts
They had the top quality part that I was looking for at a reasonable price. After receiving it, I ordered another set. I got both quicker than expected to boot.
By Steven G.
Response from Duaparts· May 15, 2026
Thank You Steven
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
46 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Duaparts, your go-to source for all your heavy-duty parts needs. We specialize in providing high-quality parts for heavy-duty trucks, trailers, and other heavy equipment.At Duaparts, we are committed to providing our customers with the best products and service possible. Our team of experts is always available to help you find the right parts for your equipment, answer any questions you may have, and provide expert advice to ensure that your equipment runs at its best.Thank you for choosing Duaparts for all your heavy-duty parts needs. We look forward to serving you and becoming your trusted partner in the heavy-duty parts industry.
Duaparts (duaparts.com) has 46 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
46 approved reviews, newest moderated first
They had the top quality part that I was looking for at a reasonable price. After receiving it, I ordered another set. I got both quicker than expected to boot.
By Steven G.
Response from Duaparts· May 15, 2026
Thank You Steven
Warning Warning Warning.... read the fine print in return policy. Item ordered was incorrectly listed on web site and with generic DuaParts picture. Called Customer Svc number before ordering and they confrirmed it was part needed. Return policy states they will provide return shipping, but they make excuses and add on a 20% MONEY GRAB restocking fee. Won't be buying from this vender every again. Stick with Amazon, it's a better choice.
By Unhappy C.
Response from Duaparts· Apr 30, 2026
We need to correct several statements in this review. The item shipped was the exact OEM part number selected and purchased. The product listing reflects the manufacturer’s official description and classification. We have no record of any phone call confirming or recommending a specific part number prior to purchase. All orders are fulfilled strictly based on the OEM part number selected by the customer at checkout. Our return policy clearly discloses a 20% restocking fee. Return shipping is only covered when an incorrect item is shipped, which was not the case here. The part delivered matches the manufacturer’s specifications and the part number ordered.
i ordered the much needed part then had rotator surgery came back in 3 weeks later only to find they didnt have my part after all.
By BEN K.
Response from Duaparts· Apr 15, 2026
We’re sorry for any frustration. The order was canceled within one hour of being placed due to inventory availability, and notification was sent immediately. You were not waiting three weeks to find this out. We wish you a smooth recovery.
ordered part at 10:30am and paid at 2:30 pm duaparts cancelled order
By Michael E.
Response from Duaparts· Apr 8, 2026
Thank you for your feedback, Mr. Eriksen. We only cancel orders in cases of unexpected stock discrepancies when the item cannot be sourced. In this case, your order was placed at 13:30 and canceled within about an hour after verification. We understand this can be frustrating and apologize for the inconvenience. Please feel free to reach out if we can help find an alternative.
Order was taken and shipped promtly
By Big A.
Response from Duaparts· Apr 8, 2026
Thank You Big Al
Had to order a part next day air. Called customer service and they guaranteed the delivery. Fedex showed up the next morning. Amazing
By Sandra T.
Response from Duaparts· Feb 9, 2026
Thank You Sandra
Part shipped the same day. Great customer service
By Megan
Response from Duaparts· Jan 23, 2026
Thank You Megan
Y have all parts tha l been looking up
By Jaime A.
Response from Duaparts· Jan 22, 2026
Thank You Jaime