dtgpro.comReviews of dtgpro.com

DO NOT BUY ANYTHING FROM THIS COMPANY!!! I have used this company in the past and have purchased printers from them In the early days. I have never need so disappointed by the lack of response to a simple return request of dampers. I will never do business with them again and I will spread the word to everyone looking for DTF equipment to stay clear!!!!

They send the wrong product size. Cannot get them to send the correct product. The compaby is going down hill. Woulkd not purchase anything from them. If you purchase equiptment and have issues, good luck trying to get help.

I ordered a DTF bundle, the least expensive kit that they have. It arrived two weeks later. The printer was advertised as producing a 13" x 19" transfer film. On trying it out, it only is 8.5" x 11" printer cartridge and film. The printer works fine printing the film,but the process and materials don't work. The foil is completely different from the videos. It won't stick, or the results after cleaning the powder and rinsing still produce bumpy edges on lines, You have to hold your mouth just right, on a blue moon, while doing the heat transfer on the garments to get it to either stick just right. It will either stick too much or not at all. Either way, your garment is destroyed and you're out the money on all materials. I could do better weeding my old vinyl than this. The quality of materials and the process is absolute trash. On my complaint that I sent two times, and got contacted days later (there's no support, people) I sent pictures of results. I've been doing this a long time, but instead of reading what my frustration was, the non-support team sent me a form email from EasyGroup that was in my spam folder, and requested a video tape of the printer. Why the H were they needing that? Who has the ability sending a video? That wasn't even the problem, it just seems like over the top stalling, there's no reading comprehension, they just shoot you a form email to frustrate and get rid of you. I'm right now trying to get refunded, I'm getting stonewalled. The other issue is when trying to ship this back, the address is nonexistent according to the post office! This company behaves like a flybynight company taking advantage through policy-wonking and dragging their feet instead of doing the right thing. They have a crappy product but use policy to blame the customer and set you up to jump through hoops to prove yourself. Stay away from this company, they're unethical.

Make sure you follow up on you orders, they have no problem not letting you know they do not have your items in stock and let your order just sit for weeks. Total clown show....do better.

The Magic sheet and spray is just a gimmick, total trash product! Does nothing different than pressing with Teflon and parchment paper!

We bought our DTF printer - Advantage DX 7 approximately 7 months ago, all seemed great at first. After doing exactly what we were told to do in-regards to daily care we started having numerous issues with white ink flow. At 6 months we had to replace all dampers, all lines and our print head along with the ribbons/cables . All of which were of course not covered under warranty. Approximately 2 weeks later we're having an issue with our white ink pumping out of the machine for the last two nights. Now we're being told the white circulation pump has failed and of course like the others, it's also not covered under warranty. We are located on Eastern standard time, anyone you can talk to right away is located in California...Pacific time (3hrs behind) and any techs, you probably already guessed it...are located overseas. This company has the worst customer service, always getting transferred to another person, always being told...I have to reach out to someone else.....it's always one excuse after another. Please take this review into consideration before buying from this company.

If I could give a zero star rating, I would. I am highly disappointed with my recent order from DTGPRO. I ordered the Magic Seal sheets expecting a larger size based on the listing, but what arrived was much smaller than anticipated.When I went to return it, the customer service was a nightmare. It took over a month of emailing back and forth just to get any refund at all. On top of that, their unfair policies made the experience even worse. I was forced to pay a shipping fee to send it back, and they actually charged a restocking fee on something as lightweight as paper sheets.Out of the $23 I originally paid, they only refunded me $13. Losing $10 and wasting weeks of my time on a return for a poorly described product is completely unacceptable. I will not be buying from DTGPRO again. Buyer beware of their misleading listings, slow support, and hidden fees.Sincerely,A Highly Dissatisfied Customer

I preordered the eufymake uv printer and only half of it has been delivered. It’s been 7 months since I ordered and good luck trying to get support. Worst business ever. Save your money and buy from anywhere else.