A monopoly with profit making as its top priority
Overall, DTE Energy Company is way below average. Below are my Pluses and Minuses: Pluses: 1) Their website allows you to report a power outage, and they do a good job of letting you know the status of the power outage via email and text. 2) Making payments on their website is very fast. You have the choice of making payments month by month or having recurring payments done. Minuses: 1) They are a monopoly, always constantly trying to get the MPSC to raise rates. Would be nice if there was competition to low rates and improve service. 2) They claim on their website that I would cut my monthly cost $25 a month by choosing their 11 AM to 7 PM peak hour plan, which is BS, because the peak hours have the highest rates. We are retirees and are at home most of the time, so the current plan of 3 PM To 7 PM peak hour plan is less expensive. 3) DTE doesn't offer email or fax communication. They expect you to call and talk to a customer rep. 4) My current bill is $181.68, the highest ever in the 2 1/2 years we lived here. 5) Sometimes DTE will bill for as much as 33 days, like this month, which increases the bill at least 10% over using a 30 day billing period. They do this to pad their profits, in my opinion.
By Timothy L.