Dr. WaterReviews of drwater.store

Quick responses and great service from customer service. Honor warranty even though it had expired. Impressive service.

I received the Dr. Water Tumbler today and it came with a part that I didn’t recognize, nor was it listed as a part in the instruction manual. I emailed and received a response from James within two hours on a Saturday. Turns out it’s a storage case for the cleaning brush. I didn’t know Customer Service like this even existed today.

I really like the fast response when I have a Q. The updates of the order and shipping info. The ease of the directions and operation of device. The packaging is B E A utiful.

Customer service , Jack, changes the game. More than 3 weeks waiting... I am so mad about the product delay and missing. I almost asking refund but Jack continue check the shipping and send me the status and nice to explain all the situtations. Anyways I should great feedback.....

I was looking forward to getting my hydrogen water pitcher so much. There were a few bumps in the road in reference to shipping. Which was weather related. The customer service team at Dr. Water were awesome. They kept me informed and answered all of my questions in a friendly manner. I am so happy and I am enjoying my water pitcher. Thank you to everyone, especially Jack with customer service.

Awesome product. Having great results using Dr. Water. Customers service is top notch. Accidentally washed the charging port and they sent a new one at no charge. Will definitely be purchasing again.

A Retracted Statement of Worse Customer Service. After I sent that review stating as much, a few hours later, I received a phone call from a customer service representative named Jack, who addressed all the issues I had raised in the review. My HydroFixx drink mix arrived today. Now that all that is behind me, I can enjoy my HydroTumbler as I should. It works mechanically, but it is too early to give any results. I've only been drinking 3 to 4 of these a day. One thing I can say, it is making me drink more water.

I love my Hydro Stanley. I had a pitcher style before but it didn’t work for me because I couldn’t drink fast enough while the hydrogen was fresh, and if I was away from home I would have to wait until I got back home to replace and refresh the Hydrogen. But with this portable drink cup I always have my water and the hydrogen generator with me at all times. The pitcher would be great for multiple users that can be near it all day. But if you want a portable water bottle and are the sole user, then the Hydro Stanley is a great choice. And I can’t forget to mention that the customer service is great and has been very accessible and helpful whenever I’ve had a question or concern.