Dr. WaterReviews of drwater.store

I ordered hydrogen water punch with glass body. The sent me a different one and offer to get the return back or asked me to try the new upgrade version. I tried and I don’t like it and it is also not glass body and take so much time to charge in full . When I choose to return , they said something else and asking me to take a video. Who will take all night video or an hour video ??? They try t make me keep the product. I sent the video showed them that the morning after full charge at night the blue light is gone and need to wait for half an hour to one hour and when it came back the button not event work. Do not buy this version of product. 68 oz black and white plastic color , no glass body. The 20 minutes to get higher level to 3000 also never work.

Great customer service! My Hydrator Pro Max had an issue with a solid blue light and blank screen. After I contacted support and sent them a video, they worked with me to resolve the problem and approved a replacement. The new unit arrived quickly and everything was handled smoothly. I really appreciate the support team standing behind their product and making sure I was taken care of. Very happy with the resolution and overall experience. Highly recommend!

I recently had issues with my Hydrogen bottle and the company ultimately replaced it after it was all said and done. Very happy to have received a new bottle. Communication could be better at times but I think that will get ironed out over time as they grow. Happy overall. Great product!

I should have listened to the reviews. Dr. Water’s customer service is the worst company I’ve ever dealt with. I want to return my water bottle because I found one that I liked better. When I emailed them about it they offered me $20.00 if I keep it and use it as an extra. That’s the last I’ve heard from them. I’ve sent several emails which they haven’t answered! I’ve called, they said I would get a return call and never did. I’ve messaged them on instagram which said they would get back to me but haven’t. Their customer service is terrible. I hope this email helps someone.

Love the Max Pro flask, great product and notice the difference if I don’t use it. Customer service was also great helping me out!

I really likes the taste, and feeling of wellness from this hydrogen pitcher because I have not feel this great in a while. And who would’ve thought it was going to be just from drinking hydrogen water! costumer service was awesome and UPS delivery was fast!

Before purchasing this product, please read this message. I spent 357 dollars on it, and I deeply regret it. My water bottle, Hydrator Max 10,000PPB with UV, stopped charging after the 3rd charge, so I reported the issue by email. Although the initial communication went well, I have not received any further support since their last email. My messages are now being ignored, and there has been no resolution for this faulty product, despite its one-year warranty.

This is Brilliantly Designed and Cteatied! What a Great Way to get the Hydrogen we need . The design of the bottle is Perfect For it leaves no room for waste and My Husband Loves watching the Function of it! Great Job Dr. Water! K & B