DR Vitamin SolutionsReviews of drvitaminsolutions.com

Response from DR Vitamin Solutions· Oct 6, 2016

We're sorry that you haven't gotten your order yet. Looking at the tracking information, your order was delayed by your country's customs department. We will contact you personally to give you all the details, or you're welcome to call or email us to get the information. Unfortunately we have no control over what customs departments do with packages, which they decide to hold and thoroughly check, and so on.

Response from DR Vitamin Solutions· Sep 8, 2016

We're sorry to hear about your bad experience. Since hearing from you we have tracked down your package, which was lost by the USPS. We double checked for the correct address with you and sent you a replacement, which was delivered signature required. With the original shipment we used the correct address and zip code, but it was sent to the wrong USPS office for delivery and was lost while the USPS was trying to get it where it should have gone. We cannot control the USPS and unfortunately this sometimes happens. We apologize for you having to wait for a call back from us, but we did contact you, replace the package, and compensate you for the inconvenience.

Response from DR Vitamin Solutions· Mar 15, 2016

We provide an insert with the packing list detailing that the best use of the eye drops, which is one drop per eye, 4 times a day with at least one hour between each use. We have all the information on how they eye drops work and how to use them on our websites. The eye drops contain N-acetylcarnosine (NAC) which is a precursor to the body's natural antioxidant glutathione. It supports the health of your eye's cells and can help dissolve cataracts by slowly chipping away at the damaged cells which build up and cloud over the lenses over time. Our labels comply with FDA guidelines in not defining the use as being for cataracts, this is because it is illegal to list a supplement as being a cure or treatment for any disease. The eye drops are a supplement and not guaranteed to work for every individual and therefore cannot be labelled in any way which might confuse customers into thinking they are a medicine. We're sorry you found the packaging unclear and advise all our customers to read the available information online with all the details of the eye drops and how to use them, or contact us and we will provide this information either over the phone or through email.

Response from DR Vitamin Solutions· Feb 11, 2016

Doctor's Data tests do take some time between when they are ordered, arrive at the customer's address, the customer takes the test and mails it back, the results are processed by the lab, and results can finally be sent back to you. The average time between ordering the test and receiving results is 3 weeks, and this is the third week since your order was placed. In checking your order we've found that your results were mailed out on Monday the 8th of this month and are scheduled to be delivered today. In the meantime we have emailed you a digital copy of your results and apologize for the length of time this process takes. Often we can obtain a digital version of the results from Doctor's Data to help you see your results faster and will send them on request. We encourage customers to contact us if they feel their orders or results are taking too long and we will do everything we can to find and resolve any problems.

Response from DR Vitamin Solutions· Dec 14, 2015

We are sorry you feel the wait for the product has been too long and that you haven't been informed. You placed your order on Saturday December 5th, our office is only open to process and ship out orders Monday through Friday. Orders typically ship the same day they are received, but in some cases they cannot be shipped until the following business day, your order was shipped on Tuesday December 8th from Life Extension as it is a product we do not carry in house. As we state on our site, tracking numbers are available upon request if you do not receive yours via email, we encourage customers to contact us if they do not get their tracking numbers automatically and we gladly give them over the phone or through direct email. I checked the tracking on your order and it is scheduled to arrive today, December 14th. This is only the 6th business day since you placed your order, the 5th business day since it was shipped, and the mail is running behind at this time of year due to the holidays. If you do not receive your order today or would like your tracking number to check for yourself please call or email us and we'll provide it. For your privacy, as this is a public forum, I am not posting your tracking info here. Again we apologize for the inconvenience and encourage customers to contact us if they feel something with their order isn't going right. We will always do everything we can to fix it, best wishes, the DR Vitamins Team.