Survey takers beware
I attempted a survey, was screened out and then found that $1.53 was deducted from my earnings. WOW! I accept not getting any points but getting a deduction from my earnings after getting screened, that's pretty low. I have no idea what "I did wrong", no warning, nothing. Thanks for the reply, however, I have no idea what survey it was (related to the error). So looks like I'm just going have to cop the loss/deduction. Hope it doesn't happen again. I will be checking more carefully from now on.
By Caroline T.
Response from DRT SolutionZ· Jul 18, 2024
Thank you for your feedback and for bringing this to our attention. We apologize for the inconvenience and confusion caused by this issue. When a survey is attempted and a participant is screened out, there should not be any deduction from the earnings. This appears to be an error. To resolve this, please contact our customer support team at [support email] with the details of the survey and your account information. We will investigate the matter and ensure that any incorrect deductions are corrected promptly. We appreciate your understanding and patience as we work to rectify this issue. Your feedback helps us improve our services. Best regards, DRT Solutionz Team