DRPower EquipmentReviews of drpower.com

I ordered the equipment spending $4500 and I don’t even get an email for at least an hour. I waited three days to get an update on shipping and got nothing and I called in and had to wait 28 minutes on hold to get a poor estimate that it will be shipped out later this week

Very unreliable products. No good support despite high prices. Will never buy again.

I bought a brand new DR Pro 26, a few weeks back. I don't normally buy new equipment (as I am not a full-time farmer), but decided to give this a go. So far, a month in, and out of the box it has yet to start. Their idea of customer service was to make me go to the store for a new spark plug which I did. That didn't work so they said go to the store again and get a spark plug tester, to which I obliged. No spark, they believe it might be the solenoid. But instead of just sending me the part they then ask me to go get an OHM meter....Normally I have all of this, however this is a new property and it's rural, so I am tool deficient at the moment. I told them no go send me the solenoid and if it isn't that we will surely know and you can have someone come out and do the work you are supposed to be doing...and continue asking me to do for you. Finally they said we will send you the solenoid...all good now we are getting somewhere, right?...Nope, they continued by saying the solenoid (a pretty basic part) will be ready to ship to you in 2 weeks. So assume you won't receive it for at least 3 weeks. Pretty terrible quality control here which can happen, I get it they make a lot of machines. But the supply chain and customer service handling is ridiculous. You wouldn't buy a new car get it home, realize the engine is blown and then try to pull it yourself in the driveway...some this is the logic DR is following here, unfortunately. I want to be clear this also wasn't the customer service rep, she's been very polite, knowledgable and helpful...she was just following marching orders from the "corporates". And well I'm about to be $3k in the hole, with rapidly overgrowing land, and a brush mower that's only use is as a paper weight. Edit after they had me running around looking for a "Solenoid" I figured out there is not a solenoid on the engine, only a magneto. Magneto is bad...but so is DR equipment.

It seems like the item is backordered but I was never given an update regarding how long it will take to ship this product.

DR Pro 420 Wood chipper broken crankshaft. Bought a replacement wood chipper from the original owner. The first chipper they bought had a broken crankshaft. DR sent a replacement. The original owner used the replacement for just a few hours, then sold it to me. After two hours use the crankshaft broke. The original owner says DR knows about this problem but continues to sell the product anyway. They would not warranty because I was not the original owner.

I have had my Dr Trimmer for under two years bought top of the line with all the bells, whistles and attachments. I have minimally used because it needs some type of repair work everytime I use the trimmer. I have seen the amazing videos which is why I purchased for my farm. This machine does not work like in the videos. Dr. Trimmer is responsive when purchasing but no response when there is a problem. Crickets.........

The unit arrived, I uncrated and two of the four screws that held the chute elbow in place were missing. I installed two that I had. I adjusted all the cables to get the unit to work. Once working, self propelled walk behind, this thing will absolutely drown you with dust and debris. The bag is a total pain to empty. This is a poorly engineered machine. The 90 day return is if you don't put oil in it and crank it. What a joke, threw $2700 away.

I could not use a credit card that has no issues. Each time it was denied after numerous attempts. When I placed the order online it went through, then I received a a email from Dr Power that it didnt process. So, I called and had multiple agents not be able to make it work. Each time I would call the credit card company and they would say its not an issue with them but Dr Powers input. ie date or car number etc. I've had zero issues using this card both before the Dr Power purchase. It's extremely irritating because we all use our cards to get points or rewards and this is the card I needed to use but it didnt work. I had to use another card to get the brush mower. I will also add; I am surprised and disappointed to not be offered a military discount for active duty or retired service members. Generac has numerous military equipment contracts, you would think they would care about Veterans.