DropSendReviews of dropsend.com

This company has no phone number or customer service number. Closed my account and they still kept charging us. Their interface is not good. Their customer service is horrible

Our company is BJK Productions - we make and sell video effects and graphics. DropSend has been really good for us, we send a lot of big files to collaborate as a team and to work with contractors / vendors. We’ve had a business account for maybe 4 years now. Used to use wetransfer but saved money switching to dropsend since I needed 8 seats. Custom domain is a nice plus too. Would recommend it.

"We’re a cybersecurity company at IPservices and we've been a dropsend customer for over 15 years. It’s been great for sending files securely - strong encryption and expiring links with password protection is our primary need. It’s super easy to use, even for our less techy folks. Uploads can be slow with huge files, but it’s not a big deal. Support’s solid, though sometimes takes a bit to reply. Overall, it’s very reliable, secure, and simple - perfect for what we need. Definitely recommend it!"

Securely sending case files to clients is critical for our law firm, and DropSend nails it. The encryption’s a must, and it’s dead simple to use. Support’s quick and professional too. Mobile app could be smoother, but I just stick to using the web version.

They will keep trying to charge your credit card way after concealing with them. I had to call my credit card to get my money back. Even after blocking them with my bank they keep trying and sending emails to pay them, never again. I have told them many times, they keep trying to charge my credit card.

I cannot change my email in my account but the real frustration is no real person to call and no email to send a how can I change my emai! The automated chat is terrible I’ve been a client for 10 years and sorry to post this but it should not be that they have no customer support or if they do then it takes a ton of time trying to find what they have hidden with hopes they keep calls down to a min. Jeff W

Great service, upload large files very fast and easy to use.

Should call it dropkick cos it doesn't work