DropifiedReviews of dropified.com

Response from Dropified· May 24, 2022

Hi Rahib, We apologize for the incredible delay in this response. Our current team was unaware of reviews left on Trustpilot - but are now focussing on addressing the situation, even if late. We definitely still have pricing alterations and work on different types of packages to determine market fit and what our customers may be looking for. Due to those differences in packages, features and inclusions - the prices can typically reflect that. Our customers are welcome to change plans when new ones become available. That said, we never want anyone to feel they have been taken advantage of in any case - so if you're open to it, we would be happy to chat through it at [email protected] to find a fair solution and make it right.

Response from Dropified· May 24, 2022

Hello Amy, Apologies for the very lengthy delay, we would have loved to address your review - but were unaware of your review until now. Your concerns look to be directed towards the Private Label on Demand platform - as this side of the business is the only side where we actually have direct partnership with suppliers, samples, or product quality. When decisions to discontinue products are made, it is typically reflective of the ability to source ingredients, have optimum freshness dates on current lots, or due to sales volumes near the freshness dates. From the current team, apologies this had impacted you. Since samples and products sold at the time are fit for consumption - this is the likely reason you were not offered a complete refund. Rather, the team has better abilities to work with you on the software side, versus the fixed costs associated with your samples. That said, we would like an opportunity to make this right if you are open to it. Please reach out to [email protected]. We can discuss the current state of the product lineup, as well as a fair resolution.

Response from Dropified· May 24, 2022

Hi Fredy, Thank you for the honesty and showcasing the importance of accountability! Also, sincere apologies for this incredible delay - we were just made aware of reviews on Trustpilot and wanted to make it right. There have been plenty of changes since we last had an opportunity to work with you - of course, we clearly didn't do a great job of that. If you are open to it, we would love to invite you to see what has changed - in terms of our pricing, platform features, and customer service communications. The biggest focus of our product team right now is optimization of the traditional platform, but also to bring new sales channels to sellers. Please feel free touch base at [email protected] - perhaps we can get on a call to show you the differences.