Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
611 reviews
DropSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 364 reviews with 5 stars · Clear filters
This is the first time I shopped at Drop. I had some problems applying my coupon during the checkout. Katlyn, the customer support representative, replied my request and resolved the issue fast. I am happy with the product I have just purchased (HD 6xx) and their efficient customer service.
By SL
Response from Drop· Mar 6, 2024
Thank you, SL!
I had a great experience with their customer service and a waylaid package. Their support person was able to check the status and support sending a replacement gift arrived in time for the holidays.
By Abi R.
Response from Drop· Jan 8, 2024
That's a win in our book! Thank you for leaving a review.
Quick and easy, got my refund straight away!
By Xino
Response from Drop· Mar 6, 2024
Thanks for your review!
Extremely helpful support staff, and very responsive.
By Derek B.
Response from Drop· Mar 6, 2024
Thank you, Derek!
Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.
By Masterjo
Response from Drop· Mar 6, 2024
Liz will be thrilled, thank you!
I wanted to return one of the two items I received (not defective, just not needed anymore), and after submitting the request, they responded back within a day and approved the return. And a few days after I dropped the item off for return at UPS, they approved the refund. And after a day the refund was posted.
By Alan L.
Response from Drop· Mar 6, 2024
Sounds like a quick and easy process, thanks for sharing!
When the usb-c port on my expensive sense75 keyboard came off a couple of months outside the return period, I received an almost immediate response to my support request and was simply asked to send the damaged board back (provided label/rma, no cost). Minutes after my shipping label was scanned at UPS, I received an update letting me know a brand new replacement sense75 had been shipped. I received it 2 days later without issue.
By Ben
Response from Drop· Mar 6, 2024
That's a quick turnaround. Thank you for your review, Ben!
Amazing customer service and prices.
By Gary
Response from Drop· Mar 6, 2024
Thank you!
