Quality service
They put a sale on a week after I had bought an item and still reimbursed me the difference.
By Austin K.
Response from Drop· Apr 29, 2024
Thank you for leaving a review!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 364 reviews with 5 stars · Clear filters
They put a sale on a week after I had bought an item and still reimbursed me the difference.
By Austin K.
Response from Drop· Apr 29, 2024
Thank you for leaving a review!
This is my 3rd purchase from Drop... their Sennheiser collabs are absolutely top of the line and some of the best open back headphones on the market!! This time I bought a set on Friday, and checked on Monday and noticed the same pair went on-sale. I reached out and their excellent customer service instantly redeemed me the difference in price, no questions asked. 11/10 everytime with Drop
By enzyme
Response from Drop· Apr 9, 2024
We're delighted to hear your feedback, thank you!
빠른 답장 매우 좋습니다
By 댕댕이와냥냥이
Response from Drop· Apr 9, 2024
Thank you!
price adjustment for a headset was painless!
By Jesse R.
Response from Drop· Mar 21, 2024
Thank you for leaving us a review, Jesse!
Great service, really nice support :)
By Lukas J.
Response from Drop· Mar 27, 2024
Thank you for leaving us a review!
Fantastic experience with Drop! The 30 day no questions asked return is pretty generous, and I waffled right up to the end. When I decided to return, it was a Saturday, but Jeanie noticed my request for RMA and got me that and a tracking label within hours. Super appreciate the amazing customer service.
By AlanBrockett
Response from Drop· Mar 27, 2024
We are happy to help!
I emailed them about the price protection policy and they refunded me within the day. Great customer service.
By TN
Response from Drop· Mar 27, 2024
Thank you for leaving a review!
My return was processed quickly. Good experience
By Noam K.
Response from Drop· Mar 11, 2024
Thank you for sharing your experience!