DropReviews of drop.com

Great customer service and super quick response time over the weekend. Was able to discuss solutions and helped me get a return and a product check done. No complaints at all woth customer service I wish more companies had customer service like this.

The easy and nice contact with support made my experience great. The company did an awesome job with solving my problems while being nice and respectfull. The ability to have a conversation with people who know their work help not only with solving but also understanding the problem that you may have.

Quick and to the point

Drop is the leader for excellent customer service! I would highly recommend anyone looking for audio products to check out Drop!

I ordered it from Japan. When I made the payment using shop pay, the address was written in Japanese, which caused a problem with delivery. (Please be careful if you use shop pay.) When I informed support that the package had been returned to the sender, they quickly took steps to resend it. There were no additional costs. This is my first time shopping at massdrop and I am satisfied with the shopping experience.

Drop has awesome customer service. I needed to activate the extended warranty I purchased at the tail-end of the warranty, and they were able to honor it fully.

I got a Drop CSTM65 Barebones Mechanical Keyboard which unfortunately had a slight issue with one transistor on the PCB for the enter key (Could have been missed in QA or the loving touch of couriers between the US and AU). Contacted support and within a few days a new Drop CSTM65 Barebones kit was sent out at no charge to myself and no need to send the old one back.

Excellent and friendly service, I have brought a few headphones and audio equipment from Drop and have never had a bad experience.