Blazingly fast responses
Blazingly fast responses, really kind support members. Worldwide shipping, reasonable prices. Just the best
By Arda M.
Response from Drop· Mar 6, 2024
Amazing, thanks so much for your review!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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Blazingly fast responses, really kind support members. Worldwide shipping, reasonable prices. Just the best
By Arda M.
Response from Drop· Mar 6, 2024
Amazing, thanks so much for your review!
I purchased a Sense75 barebones keyboard, only to have the MSRP reduced by $50 while my order was in transit. I contacted customer support about it, and heard back in less than a day. Liz was very helpful and immediately agreed to refund me the money. Overall very pleased with my experience.
By chipskeight
Response from Drop· Mar 6, 2024
We're happy to help!
First off, the sound I'm getting from my PC38x headset is the best I've heard. Second, the customer support I received from Matthew was the best and easiest I've ever had. I forgot to rate his support on the ticket he opened for my issue and the ticket has since then closed and for that I am incredibly apologetic
By Josh
Response from Drop· Mar 6, 2024
Matthew will be thrilled, thanks for the compliment!
Unique products with something extra added. Have placed 5 orders and couldn't be happier. Of particular note is the Sennheiser HD6XX headphones. Very similar to their stock offerings (HD650) but over $100 cheaper! I'm a satisfied owner... Customer service was first rate and QUICK. They responded to my request in under 5 minutes and were able to immediately solve the issue. Will be a Drop customer for years to come.
By The M.
Great customer support. They were quick to help me out. And the keycaps I've received so far is outstanding.
By Daniel
Customer service was prompt and professional, my issue was resolved as quickly and as best as could be reasonably expected. Katlyn was great!
By Joseph S.
Response from Drop· Mar 6, 2024
Thank you!
Customer support was very quick and responsive. Almost to quick if there can be such a thing. Able to take care of my needs and then some. Would recommend the Drop company.
By Greg W.
Incredible customer service! Was issued a refund immediately after a mistake was made.
By DoctorObviously ..