Drone NerdsReviews of dronenerds.com

Response from Drone Nerds· Apr 10, 2026

Thank you so much for the thoughtful review, Michael. We’re really glad to hear you had a great experience and that Jose was able to help keep things moving by finding those parts and getting your repair turned around so quickly. We also truly appreciate your feedback on communication. While our ticket-based system is designed to provide direct and efficient support once a case is assigned, we understand that phone accessibility is important and we’re actively working on ways to improve that experience. Thanks again for your support, it means a lot to us. -The Drone Nerds Team

Response from Drone Nerds· Apr 10, 2026

Thank you for the kind words! We’re glad to hear our process and communication stood out to you, especially the care we take in documenting each repair and keeping you informed along the way. We truly appreciate your support and are always here if you have any questions or need assistance in the future. -The Drone Nerds Team

Response from Drone Nerds· Apr 10, 2026

Thank you for your thoughtful review. While we’re sorry we weren’t able to resolve the issue directly due to the manufacturer’s software limitations, we’re glad our team could help guide you to the right solution and provide clear, timely communication along the way. We truly appreciate your understanding and your kind words, and we’re always here if you need anything in the future. -The Drone Nerds Team

Response from Drone Nerds· Apr 3, 2026

Thank you, Raphael! We're thrilled to hear you had a great experience with our team. Providing excellent service and clear communication is our priority, and we appreciate your kind words! Looking forward to serving you again soon.

Response from Drone Nerds· Mar 25, 2026

Hi Jim and Yvonne, Thank you for taking the time to share this. We truly appreciate your patience throughout the process and are glad we could help get everything resolved. We’ll be sure to pass your kind words along to your technician. Please don’t hesitate to reach out if you need anything in the future. -The Drone Nerds Team

Response from Drone Nerds· Mar 23, 2026

Hi Caleb, Thank you for taking the time to share this. Your understanding really means a lot to us. You summed it up well. The DJI O4 Air Unit has been extremely difficult to source across the board, and unfortunately that left us without clear timelines for a while. We always want to be upfront in those situations, even when the answer is not ideal. I also wanted to let you know, as luck would have it, we finally have an ETA and it is sooner than any of us expected. If you are still interested, we can place you back into your original backorder position so you are guaranteed to be among the first units from the incoming shipment. We really appreciate your patience and your kind words about our team. Thank you!

Response from Drone Nerds· Mar 5, 2026

Thank you for the kind words and for trusting us with your DJI Inspire 2 repair. We’re glad to hear that Mario was able to walk you through the work and help you get DJI Assistant 2 running on your laptop. Taking the time to explain things clearly is something we always aim for, so it means a lot to hear that it made a difference. We truly appreciate your recommendation and look forward to helping you again anytime you need us. Safe flying! 🚁

Response from Drone Nerds· Mar 4, 2026

We’re truly sorry this has been such a frustrating experience. We understand how important the onboard SSD and ProRes features are on the DJI Mavic 3 Pro Cine, and we do not take concerns like this lightly. When the aircraft came in, it had crash-related rotor arm damage. We completed that repair and performed full post-repair testing prior to shipment. At that time, the onboard SSD was functioning normally and no related errors were present. The SSD issue began only after the drone was returned and was not observed during service. This specific error is tied to the main board and requires reserialization to the gimbal, a manufacturer-level procedure that only DJI can perform. That process involves sending the unit to DJI for programming and calibration. We understand how discouraging it is to experience a new issue so soon after a repair. While the SSD malfunction was not present during our service and is not connected to the completed arm repair, we genuinely regret the overall situation and the frustration it has caused. We also apologize for the delay in refund processing and can confirm that the refund has been issued. We remain willing to help coordinate manufacturer service or assist in any reasonable way to help move this toward a resolution.