Drone NerdsReviews of dronenerds.com

This process going through Dronenerrs slowed the repair process down and extended the down time to months. As first responders, the turnaround time is essential.

Payed almost $150 for nothing to be fixed. I sent in my drone to get fixed March 1st (-$35 shipping) and today March 25th am finally getting it back still not working. They said dji doesn’t offer them the part they need to fix it and their solution was offering me a new remote for $200 + $35 shipping or just paying $104 for a diagnostic fee, and shipping to get my drone back. (Now I’m down -$140 and still no drone) When I finally got it back today and went to go sign for the package the fedex guy said I had to be 21 to receive the package.

I had brought the inspire 2 as it didn’t feel it was flying right. Stuart diagnosed it and found some issue with the motor and some screws. After repair The drone flies like new. Super fast turnaround time and excellent customer service. Thank you

I wish Drone Nerds could expand to Everything Nerds! These guys are the new unicorns of the retail industry, honestly. The customer service they provide is unheard of anymore in our current society. My man Drew solved my issue in a 45 second phone call after less than 30 seconds of “on hold” time! That just does not happen anymore. This is my second large purchase in over 5 years of being their customer and cheers to many more. 11/10… would def recommend!

The person I spoke with was quick and easy to get answers from.

Customer Service even on weekend with automated chat! Check back with me early the first business day after my initial contact! Sent service request and expect nothing but the same treatment!

The worst customer service EVER What they say on their website 7-10 days is the biggest lie.It took them 13 days with me calling every day after the 10th day to ask and their response was promises and promises that they ll look into it On day 13 th I finally got an email that my drone was finally diagnosed and will cost such and such( a lot) but what can I do after 2 weeks waiting i agreed. after that they called me telling me that they fixed the physical damages but the cant link the drone to the RC and I need to send the drone to DJI so they can link it. I agreed to be sent to DJI in which I waited 2 weeks for them to send it to TX.After 2 weeks I called and they saids the drone is still at the shop in the UPS bin and will be send in a couple of hours,,,,that was a lie too 3days later I called because i did not get notification from UPS about my package and my drone was still at the UPS bin waiting on someone to actualy send it. finally another week later my drone was in TX That of course cost me $200 on top of the 400 to the Dronenerds when Josh the technician that repaired my drone said that DJI wont charge me anything but they did. So any way DO NOT GAMBLE WITH DRONE NERDS GO TO DJI DIRECTLY

Luis, was very helpful!!