Didn’t send product
Didn’t send product, asks my bank to get money back and dr melaxin are trying not to refund. Awful. Terrible customer service. Rude. Greedy. Avoid at all costs
By Victoria R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
188 reviews
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Drmelaxin is listed under IT & Communication.
Drmelaxin (drmelaxin.us) has 188 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
188 approved reviews, newest moderated first
Didn’t send product, asks my bank to get money back and dr melaxin are trying not to refund. Awful. Terrible customer service. Rude. Greedy. Avoid at all costs
By Victoria R.
Ordered the Dr Melaxin eye product which turned up after 3 weeks and is not the genuine product. The packaging and label are completely different to the actual product. SCAM site - do not order!!
By Friend of T.
Scammer Alert** Do not Buy** They are most likely headed to insolvency/bankruptcy and will most likely file for protection soon! Do not buy any products from them or call your credit card company ASAP.
By George
I’m only giving 1 star as it’s the lowest I can give. My order never arrived, I tried multiple times emailing and tried to get a refund and still nothing .
By Lisa M.
I have ordered all my products directly from the Dr. Melaxin website and have not had any issues thus far. I like all the products I have used so far. I have noticed improvements overall and will continue using these products.
By Bettye Harbuck P.
I ordered the bundle on 1/16/26. Right away received confirmation of my order with tracking information. It stayed in “processing” for weeks with no movement. I probably sent 10 emails trying to get a hold of customer support and finally someone apologized for the inconvenience, and gave me updated order status. It still said processing. I checked a day later and now the tracking link is invalid, (COMPLETELY DISAPPEARED) and now no one is getting back to me. I ordered form the website themselves and I believe this company is a scam. I’m kicking myself I didn’t look at these reviews first, STAY CLEAR! -it’s now 2/10/26 and NOTHING
By Kirsten S.
Paid for it £50 and never received it, contacted customer support and nobady is answering, I wouldn't recommend it,its a scam
By Carmen
If you buy from the official Dr.Melaxin you will get the official products. There's a lot of fake websites that people are buying from thinking it's real. It's not fair to write bad reviews because they've been scammed. I have purchased a lot of genuine products and they are all brilliant. I highly recommend everything i have tried.
By Melissa