DrivseReviews of drivse.com

Response from Drivse· May 28, 2026

Hi George​, I’ve read your review and understand your concern. To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible. We truly value every customer experience and would appreciate the chance to make this right. Thank you for your time and understanding.  Best regards, Patrick Drivse Support Team

Response from Drivse· May 28, 2026

Thank you for sharing 🌸💧 We’re glad to know you enjoy the shower head 🚿✨ We’re truly sorry about the filter concern and appreciate your feedback. Please reach out to our support team so they can assist further 🙌 👉 [email protected]

Response from Drivse· May 27, 2026

Hi Marc​, I’ve read your review and understand your concern. We are so sorry to know that you are not completely satisfied with our product, and we'd love to assist you with this.  To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible. We truly value every customer experience and would appreciate the chance to make this right. Thank you for your time and understanding.  Best regards, Mary Drivse Support Team

Response from Drivse· May 27, 2026

Hi Vincent​, I’ve read your review and understand your concern. We are so sorry to know that you are not completely satisfied with the product.  To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible. We truly value every customer experience and would appreciate the chance to make this right. Thank you for your time and understanding.  Best regards, Mary Drivse Support Team

Response from Drivse· May 27, 2026

Hi Robin​, My name is Northon — I'm the Head of Customer Support at Drivse, and I personally look after reviews like yours to make sure they don't fall through the cracks. I read your review about order # DS65718464, and I completely understand the frustration regarding the Hose and holder not included in your recent order. Here's what I'd like to do to make this right: • A refund on your order, no questions asked — I'll get that processed today. • You're welcome to keep the product as well. That's it. No hoops, no back and forth. We're a small team, and we take every experience seriously — including the ones that didn't go the way we hoped. I'd rather earn back your trust than leave you with a bad taste about us. If, after this, you feel the outcome was handled well, I'd genuinely appreciate it if you'd consider updating your Trustpilot review — but only if it reflects how you truly feel. You can reply here or reach me directly at [email protected] (mailto:[email protected]). Thanks for giving us the chance to make it right. Northon Head of Customer Support, Drivse

Response from Drivse· May 27, 2026

Hi there​, I’ve read your review and understand your concern. To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible. We truly value every customer experience and would appreciate the chance to make this right. Thank you for your time and understanding.  Best regards, Patrick Drivse Support Team

Response from Drivse· Jun 6, 2026

Thank you for your feedback. We’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible. We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.

Response from Drivse· May 27, 2026

Hi Raymond​, Thank you for your feedback, and I’m sorry to hear you’ve had difficulty with the spray nozzle angle. We understand how important clear instructions are for getting the best experience from your shower head, and we’re here to help make this right for you. We’d be happy to help guide you step by step so you can get the best performance from your product. To assist you further, could you please provide the following details: • Order number • Email address used for purchase You are also welcome to contact us directly at [email protected], and our team will be happy to walk you through the setup and usage instructions in detail. Once we have your information, we’ll guide you step by step to ensure you can enjoy your shower experience as intended. Best regards, Ton Drivse Support Team