Monday, November 9, 2026 · Customer reviews of US businesses
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593 reviews
DriveSmart WarrantySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Stay away from this company!!!!! It took over 2 weeks to get this contract cancelled after I was promised it would be very easy to cancel if I did in the first 30 days. I had to get my bank involved and make several calls to some of the rudest and unprofessional people I've ever had to deal with....
By Ken R.
THE ABSOLUTE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED...........!!! They have got to have people manning the review pages to get a rating, period. There's absolutely no other way. when I told the customer service "manager" I was going to put my review on the internet, the so-called cocky and rude "customer service manager" SAID HE WOULD HAVE HIS OFFICE COUNTER MY REVIEW. If you purchase a service contract from this company, BEWARE. They do not abide by their agreement and use every tactic in the book to collect another payment from you. I was put on hold several times, which forced me to call back each time just to avoid my request to cancel the contract and to take another payment out of my pocket. All I ever got out of them was a $55.00 synthetic oil change on a $65.00 oil change bill. The saleswoman told me that because of the plan I had, my tires would be covered for one replacement of all four tires. When I called to find out the proper procedure to submit the bill, the warranty department told me that my tires were only covered for defects. Know that's bunch hogwash. What tire company doesn't cover its own tires for defects? The tires that are on my SUV are Bridgestone. They cover their tires for defects because they are reputable. Drivesmart has not honored their contract with me and their sales and service department is way..way below par, as far as I'm concerned. So based on MY experience, BUYER BEWARE! DON'T SAY YOU WEREN'T WARNED. I WOULD HATE ANYONE TO GO THROUGH WHAT I DID. THEY STILL HAVEN'T RETURNED MY CALL AND CANCELED MY CONTRACT..........................................AND IT WOULD BE A COLD DAY IN HELL BEFORE THEY EVER CONSIDER A REFUND. AND NO, I DID NOT EVER REQUEST A REFUND. They received over $1600.00 from me and all I got was $55 synthetic oil change.
By Hector S.
This company is terrible. Their customer service is deplorable. A sales rep. contacted me on 2/14/20 and quoted a price and terms for a vehicle warranty. The quotes and terms were then verified by a young lady that came on the phone along with the sales rep. She repeated the terms and prices.$120.50 deposit, secured with a visa card. $114.48 x 20 months for a total of 2410.10. The written contract I received reflected a deposit of $350.00 with $171.67 x 12 months. I was told that I had thirty-day to review the contract and I could cancel anytime within that thirty-day period with no complications and would receive full refund of my $120.50 deposit. Well, when I finally talk to someone in the cancellation department the phone was handed to a Mr. Shimer. He began to question me as to why I chose to cancel the contract. I repeatedly voice to him that I simply chose to decline the contract offer and decided to go in another direction. He began to drill me, asking questions that was not his need to know. He spoke to me as if I were an incapable of making a decision and I should do more research and choose their firm. I responded that I was a grown man very capable of making my own decisions. He kept repeating that I was not making a good and he was concerned about my need to have protection on my vehicle. I voiced to him that my betterment was not his concern. This conversation went around and around with me continually insisting that I decided to decline the contract and needed to provide me with cancellation verification. He would not comply and continued to insist that he was looking out for my betterment which I was incapable of doing. I them contacted my credit card provider and explained that situation to them disputing that $120.50 charge, requesting non-payment or a refund and to request no future payments should be made to this firm. Shimer's sales tactics of trying to treat customer's like they are incompetent and forcing them to accept their firms contract terms are unacceptable and corrupt. I plan to report this firm's tactics to the BBB and our states Attorney General. They need to be stopped. I urge everyone do not under any circumstance contract with this firm. You will be sorry.
By Luther Johnson J.
You don't want this company. As soon as that "yes" comes out of your mouth, they have taken the money out of my your account. But when you say "NO" you want to cancel, all of a sudden it takes 12 weeks, yes I said 12 weeks to get your money back. Why ? Because they are using your money to make more money for themselves. If you need coverage on your car, please go find a reputable company.
By Donna H.
I thought they where a legitimate company called and put you on hold never come back to the phone and automatic hang up on you. been trying to get an adjuster to get my SUV fixed and no respond
By Andres W.
This company is horrible. I have tried to cancel the policy that I was told could be a trial for first month. I realized I couldn’t afford it and had felt pressured into it by the salesman . When I called to cancel it got very rude very fast. They asked many personal questions and basically refused to let me cancel. I am still stuck trying to figure out how to cancel without having to close out my bank account and start over. Truly horrible experience. -5 stars
By Cecilia C.
I received a call from Drive Smart on Saturday 1/11/2020. Representative sounded convincing that he was directly with Cadillac Warranty department. I own a 2008 Cadillac Escalade. From there I told the guy that I wasn’t really sure that I could afford the warranty; I didn’t have the full $114.25 budgeted at this time. So he worked it out where I could pay $25 to hold the file open at this “great price” to give me until that Monday 1/13/20 and he would call me back to get my decision and I could give him my credit card to bill balance of $89.25. To finish the story they billed the card on Monday without following up with me. I called on Monday around 4pm CST (as soon as I found out card was billed) All lines were busy continually. Called back on Tuesday morning around 0830. Spoke with 3 different people, 1st was a lady, then Another sales manager and lastly the “senior manager”; Wow, He was very sarcastic, rude. and made fun that I had him spell part of the address “Toms River”. Yes that’s simple, I wanted to verify it. I was told that I must write a letter; He wouldn’t let me cancel warranty over phone. I was instructed to write a letter once I receive the contract in the mail, because I have to wait and include the Contract Number that’s in the packet; Mileage on the Vehicle, VIN#, Year Make , Model of Vehicle, Miles as of today. Then have it notarized and suggested that I send it certified through the United States Post Office. Please learn from my mistake. Wish I had the patience and time to file complaint with BBB Sincerely Mrs Turner
By Chris T.
Response from DriveSmart Warranty· Mar 17, 2020
Hello Mrs. Turner, Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interaction with us was less than satisfactory. Due to the nature of the complaint, our compliance department had reviewed all the calls and notes related to your claim. On 1/11/2019 you enrolled your 2008 Cadillac Escalade. During your enrollment call it was clearly stated that the company you were speaking with was in fact DriveSmart Warranty. During this call our Sales Representative sold you a policy and allowed you to pay a small deposit on your sons credit card and wait until 1/13/2019 to pay the rest on said card. Your call was sent through to our Verification Department where out Verification Representative went over your information as well as your payment. It was then verified by you that DriveSmart could charge the card a small deposit on the day of enrollment and the rest on the 1/13/2019 post date. On 1/14/2019 you called with an intent to cancel and talked to our Inbound Department who then transferred you to our Customer Service Department. During this call you discussed that you wanted a refund of the money that was charged and the policy cancelled. Our General Manager explained that to cancel the policy and get a refund you would need to send in a notarized letter of cancellation as per the policy handbook. As per the policy handbook, a written intent to cancel is needed to close out coverage entirely and cease billing attempts. This is stated in the booklet for protection on yourself as a consumer as well as the administrator to ensure they are not liable for any future claims. We apologize if this was an inconvenience however we did not find any issues with our customer service guidelines and the deposit was refunded in full before any correspondence was received as promised. On 1/14/2019 the correspondence was received and your coverage was canceled and future billing ceased. We apologize for any inconvenience caused and if you have any further questions or concerns, feel free to contact out support department at 888-578-3711 Monday-Friday 9AM-5PM EST. Thank you.
Realized this was a scam within 24 hours and have been attempting to cancel my policy and get a refund. Customer service is giving me the full run around trying anything to refuse telling me to send them documents showing I have another active warranty. NO company should refuse to cancel a 2 day old policy. DO NOT PAY THEM. SCAM.
By Ashley
