Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
593 reviews
DriveSmart WarrantySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DriveSmart was founded in 2016 with one goal in mind: To save customers money on unexpected auto repairs! Owning a car is one of the biggest investments you can make in life, which is why we want to help protect it with you. By becoming a DriveSmart member, you can be sure that you are covered from any financial burden received from car repair bills. Because repairs can be expensive, and they are always unexpected. Why trust us? We know that extended warranty companies don't have the best credibility. It's a stereotype that they are a "Scam" and "a waste of money" but we are working hard to set a new idea on just how helpful warranties can be. At DriveSmart, we are about our customers and their cars!Give us a call today and see how we can help you save money.
DriveSmart Warranty (drivesmartwarranty.com) has 593 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
593 approved reviews, newest moderated first
Easy to understand explained and great detail
By Lance S.
Response from DriveSmart Warranty· Dec 5, 2022
Hi Lance! Thank you for leaving a 5-Star Review with us! We are glad that our Customer Care Team was able to answer and explain everything in great detail! We look forward to protecting your vehicle. -Your DriveSmart Team
That's it! The Representative was honest and very helpful with everything.
By Frank J.
Response from DriveSmart Warranty· Dec 1, 2022
Hi Frank, Thank you for leaving a 4-Star Review with us at DriveSmart! We are thrilled to know that our customer care representative was helpful in answering all of your questions. We value having you as a customer and look forward to protecting your vehicle. -Your DriveSmart Team
Gave me the wrong information
By TYLER H.
Response from DriveSmart Warranty· Dec 1, 2022
Thank you for leaving a review regarding your interactions with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Our compliance department has located your account. However, it does not look like you have ever contacted customer service regarding any wrong information. If there is something incorrect with the documents you have received from us, we advise to contact us right away at 888-578-3711. We are open Monday-Friday 9AM to 5PM Eastern time. Thank you.
They were patient with me. Because I'm hard to deal with and they were there answering all of my questions. I'm happy with them so far. Great company.
By James V.
Response from DriveSmart Warranty· Nov 22, 2022
Hi James, Thank you for leaving a 5-Star Review with us! We are thrilled to hear that our customer care team was patient with you regarding all of your questions. We value having you as a customer! -Your DriveSmart Team
Trust is very important and I did not that this company will the claim when the time is needed.
By Kamal J.
Response from DriveSmart Warranty· Dec 1, 2022
Thank you for leaving a review regarding your interactions with us at DriveSmart. We apologize if you feel your interactions with us were less than satisfactory. Our compliance department has investigated your account. The day after enrollment, you contacted our customer service department regarding the payment amount and had questions about the electrical coverage. Our agent went over all the covered electrical items of your policy and attempted to offer you an upgrade, which you declined. The same day, the agent fulfilled your request for cancellation and provided you with a full refund. We apologize for any miscommunication. We are happy to have been able to assist.
I called in asking what they car shield and the guy told me yes and I signed up and everything went through my email and looked at the name on the email and it was not car Shield so I called them back and it took them forever to get back with me talk with somebody I canceled it and he said he would send me an email of the conversation that we had and he didn't not a good experience
By daryl A.
Response from DriveSmart Warranty· Mar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
The lady I spoke with was more than helpful and suggested things I could do on my end to fix my problem. She also advised me that there was a way of getting my money back from another similar company that had been charging me a much higher amount than what was agreed upon.
By Bonnie L.
Response from DriveSmart Warranty· Nov 11, 2022
Hi Bonnie! Thank you for leaving a 5-Star Review with us! We are so glad that our customer care representative was helpful! If you have any questions, please don't hesitate to reach out! -Your DriveSmart Team
People are to pushy. I don't have an income and I still was pushed into buying. Good Luck getting any money out of me. I can't afford it and my husband said NO! He can't afford it either. So once I get my paper work in the mail I am going to cancel. I told the guy I was unemployed and he still kept pushing. I don't appreciate it at all. When people are broke they are broke so STOP being pushy! And I want my refund!!
By Brooke D.
Response from DriveSmart Warranty· Mar 2, 2023
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us or our affiliates were less than satisfactory. DriveSmart is solely the administrator for your contract, so we would only be able to assist with claims. Frontier Marketing is your selling company related to your contract. We do advise you to contact their customer service team at 866-699-6620 for assistance on your account. We have forwarded your concerns to them in the meantime.
