DriveSmart WarrantyReviews of drivesmartwarranty.com

Lucy is so nice went over everything with us, explained everything so we understand how everything works. Thank you for your time today

In April 2023, DriveSmart offered me coverage for my vehicle. I informed them that I already had coverage with OxCarCare, but they assured me that they would cancel my current policy and use the funds to set up the new coverage. I agreed to switch to DriveSmart, but they never canceled my OxCarCare policy. When I contacted them, they told me I was responsible for canceling it. They showed me how to do it, but I didn’t realize I had to pay a third-party financial company, Line5, for the coverage. When I noticed I was paying too much for car coverage, I decided to trade in my vehicle for a new one. In March 2023, I contacted Line5 to cancel the coverage since I no longer had the vehicle. However, they continued to withdraw payments from my account in April and May. I sent DriveSmart a cancellation letter, but when they didn’t cancel the policy, I contacted them again. They claimed they never received the letter and asked me to send an email instead. Meanwhile, Line5 kept demanding payments for coverage on a vehicle I no longer owned. I believe DriveSmart and Line5 are intentionally misleading customers to avoid paying claims. They promised to cover oil changes, but when I had my oil changed, they refused to pay. Additionally, in case of an emergency, they require a 24-hour wait before assessing the car, leaving me without transportation despite their promise of a rental car. These companies are unprofessional and deceptive. I strongly advise against getting involved with any of these warranty companies as they are dishonest and misleading.

Was having an issue with taking finding a location and looking at my policy. Glen was an absolute gem!! He not only emailed my policy. He walked me through it with flying colors. What an absolute joy. Thank you so much Glen for all you did to make my day better.

I talked to Lucy, she was very helpful in understanding what the policy was about. I am very glad I was able to talk to her.

Just the conversation between kela and myself the question that was asked the way kela explained it to me made me understand my issues much,much easier to understand the answer and I really appreciate if it’s all possible this is the person I would to speak to my name is Calvin thank you for your time all tens for kela

Lucy was a very informative and very entertaining employee was a great pleasure talking with her.

Great experience and customer service.

Quick and simple process she answered Al my concerns with great customer service